Circut City Support

[kmike75]

I have a buddy's old Packard Bell sitting on my bench that he bought in 98. He got a 2 year warranty then extended it for two more, The warranty is up in April of this year. The machine was booting to the splash screen then stopping. I stuck in a boot disk and used fdisk to delete & create the dos partition and formated C. When it checked the drive integrity it stopped at 52% then restarted. It did this a couple more times before I could shut down, restart and try to load windows. When I tryed to put windows 98SE on it, it says there isn't enough room on the hard drive. It's a single partition 6.1 gig for Gods sake!!!

So I called Circut City support and we went through 3 hours of testing (mostly on hold though) then the young lady told me she would call me back at 7pm the next night. She called at 6pm and I wasn't here, and now I can't get ahold of her.

I stuck an old 3 gig hard drive in it and it works fine. How can I resolve this? I'm afraid to tell them I tried another drive because they may void the warranty, but in the same token they seem to be playing my here. What can I do?

Man I realize that it's a Packard Bell, but THEY sold him the warranty and I would think they would have to support it.

 

[minendo]

I don't think you void the warranty by putting another hard drive in it, but read over the Warranty policy to be sure.

 

[AU Tiger]

I would put the original back in with all its problems when it is time to hand it over to Circuit City for service. Don't mention that it works fine with another hard drive. Insist that the hard drive in the computer has gone bad and that you want a replacement drive. You can play stupid, but do insist that they have to fix it under the warranty.

 

[kmike75]

Thanks! This really gets me. Scan disk says there are bad sectors. Well I'm going to call them again and tell them I want to speak to a manager. I sure won't buy anything from these people!