Circuit City Calls The Cops On Customer Who Requests A Price Match

[Pardus]

Circuit City Calls The Cops On Customer Who Requests A Price Match

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Emmett writes: Dear Mr. Schoonover:

I would like to make you aware of an incident that occurred in your Burnsville, MN Circuit City yesterday. I read about your Unbeatable Price Guarantee on your website. I had an ad from Costco for a Magellan GPS that was significantly less than the Circuit City price. Before driving 20 miles in a snow storm, I called your Burnsville store and spoke with Tom. Tom told me that because Costco is a local retailer, I would be eligible for the Unbeatable Price Guarantee...

So I drove down to the store, brought the GPS and the Costco ad to the checkout. The teller called for a manager to override the price. The manager declined to do so. So I asked to speak with the store manager. I was introduced to Brad, who later refused to give his last name. I explained the situation to Brad, and he said he would not match the Costco price because it was a club. I told him that I looked on the CC website and that it didn't say club prices were not eligible; and I reminded him that one of his employees ensured me that the price would be matched. Brad said there are more limitations to the policy in a pamphlet. I asked to see the pamphlet and he refused. He then said it didn't matter what the pamphlet stated, because he made the rules in ?his store? I persisted. I asked again to see in writing where club prices wouldn't be matched. He told me there was no way he was going to match the price and that I should leave. I said I would gladly leave once he proved to me that the club portion of the policy existed. He response: he called the police! I was there with my 5 year old son, who became very scared by Brad's irrational behavior. Of course, out of concern for my child, we left immediately.

I hope you are as outraged by Brad's irrational and arrogant behavior as I am. I have always been treated well by your employees in the past. I am interested in the true policy about price matching clubs. Does CC match Costco ads? If so, I would still be interested in purchasing the GPS from Circuit City.

Thank you for your attention to this matter,

Emmett

 

[SAWYER]

Does CC match Costco ads? If so, I would still be interested in purchasing the GPS from Circuit City.

Why would he still want to purchase the item from CC?

 

[Deeko]

For starters, it does seem like the manager was in the wrong on the matter of the price match and the matter of claiming it "hist store", however, you DO have to leave a store when you're told. You don't have the right to be there.

 

[ta8689]

Originally posted by: Sawyer

Does CC match Costco ads? If so, I would still be interested in purchasing the GPS from Circuit City.

Why would he still want to purchase the item from CC?

Probably because he will get it for free now.

 

[Saulbadguy]

"Before driving 20 miles in a snow storm" LOL

Ok, he drove with his 5 year old son in a snow storm, for 20 miles.

He then told him he looked at the CC website..yeah, i'm sure he went digging through the website to find that there was no mention of club prices being not eligible.

He then refused to leave the store after being asked to leave.

"Brad" did seem arrogant, and an ass, but Emmett is a moron.

 

[KK]

Why doesn't he just purchase it from Costco?

 

[E equals MC2]

There are always both sides to the story.

 

[rh71]

Originally posted by: Sawyer

Does CC match Costco ads? If so, I would still be interested in purchasing the GPS from Circuit City.

Why would he still want to purchase the item from CC?

Because saving money is more important to him. It doesn't actually matter if things are set right (which they should be).

He probably doesn't belong to Costco so he can't actually buy it there for that price.

 

[HannibalX]

If the store manager asks you to leave then shut your mouth and leave.

It's private property and you don't have a right to be there. The store doesn't owe your cheap ass a price match and they don't owe you an explanation either.

Entitlement culture is out of control. If the guy didn't leave I would have called the cops too.

 

[Steve]

I think Costco is what's 20 miles away, while CC is not.

 

[dainthomas]

Originally posted by: KK
Why doesn't he just purchase it from Costco?

 

[waggy]

Originally posted by: Saulbadguy
"Before driving 20 miles in a snow storm" LOL

Ok, he drove with his 5 year old son in a snow storm, for 20 miles.

He then told him he looked at the CC website..yeah, i'm sure he went digging through the website to find that there was no mention of club prices being not eligible.

He then refused to leave the store after being asked to leave.

"Brad" did seem arrogant, and an ass, but Emmett is a moron.

yeap. i have no sympathy for him.

 

[Steve]

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

 

[nakedfrog]

Originally posted by: Saulbadguy
"Before driving 20 miles in a snow storm" LOL

Ok, he drove with his 5 year old son in a snow storm, for 20 miles.

He then told him he looked at the CC website..yeah, i'm sure he went digging through the website to find that there was no mention of club prices being not eligible.

He then refused to leave the store after being asked to leave.

"Brad" did seem arrogant, and an ass, but Emmett is a moron.

He probably did dig through the website. I know that I've done that when I was doing a pricematch.

 

[waggy]

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

actually once manager says leave the store you have to leave. there is no myth on that.

 

[Reckoner]

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Are you for real? lol

 

[HannibalX]

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Well then I think you should go to a CC, cause trouble, refuse to leave and see what happens.

 

[Mursilis]

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Really? Please enlighten.

 

[Steve]

Originally posted by: waggy

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

actually once manager says leave the store you have to leave. there is no myth on that.

That's not what I was addressing.

Originally posted by: Pale Rider

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Well then I think you should go to a CC, cause trouble, refuse to leave and see what happens.

When did the customer cause trouble?

Originally posted by: Mursilis

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Really? Please enlighten.

Searching, stand by. It may have even been another forum

 

[Reckoner]

Originally posted by: Steve

Originally posted by: waggy

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

actually once manager says leave the store you have to leave. there is no myth on that.

That's not what I was addressing.

Originally posted by: Pale Rider

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Well then I think you should go to a CC, cause trouble, refuse to leave and see what happens.

When did the customer cause trouble?

Originally posted by: Mursilis

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Really? Please enlighten.

Searching, stand by. It may have even been another forum

Don't bother searching, because you're wrong. Nobody is entitled to stay in someone's private establishment, and can be told to leave at any time, for any reason.

As for the Price Match, this is definitely a YMMV situation since the person is trying to PM a paid membership club. While the PM policy doesn't specifically exclude it, something like this is generally left up to the Store Manager's discretion. That's life, deal with it!

 

[waggy]

Originally posted by: Steve

Originally posted by: waggy

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

actually once manager says leave the store you have to leave. there is no myth on that.

That's not what I was addressing.

Then the post was retarded. since this guy was asked to leave.

Originally posted by: Pale Rider

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Well then I think you should go to a CC, cause trouble, refuse to leave and see what happens.

When did the customer cause trouble?

he was having a argument with managment. he was asked to leave the store. he refused. sounds like trouble to me.

Originally posted by: Mursilis

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Really? Please enlighten.

Searching, stand by. It may have even been another forum

i can help. you won't find a thread or anything saying that once a person is asked to leave you have the right to stay.

wich is what THIS thread is about.

 

[SirStev0]

Originally posted by: KK
Why doesn't he just purchase it from Costco?

Most do a match +10%

 

[dullard]

It is hard to feel for Emmett. I am wondering if that is exaggerated quite a bit.

1) Weather.com doesn't show any snow in the Burnsville, MN area in May 2008. So, this is either false or a seriously delayed post. And why on earth would you drive 20 miles in snow with your child to beat another store price by a few bucks? The gas alone would make it a bad deal. Sounds like a fatwallet junkie gone bad.

2) CC's website clearly says it won't price match special offers or promotions. There has been a recent Magellan GPS special offer from Costco running around the various hot deals forums. But, Costco's website says it won't match special offers. And this guy claims that he looked at the website. And that is even if pay-for-membership clubs count such as costco count legally as "retail" stores (unclear to me).

3) If you are told to leave, you must leave. He refused. Calling the police is justified in that case. If he felt that he had a legal case for a few dollars savings over the Costco price, he can file a small claims lawsuit and potentially win that way - but he still had to leave the store when asked.

 

[Wreckem]

Originally posted by: Steve

Originally posted by: Pale Rider

It's private property and you don't have a right to be there.

I believe this myth was shot down in that big thread last year about receipt checkers at the door.

Actually no it is not a myth. Whoever said it is a flipping moron.

You DO NOT have the right to be in ANY establishment that has asked you to leave.

Try it... You will eventually be escorted out by police.

Its like a Public University is public property, but if you are asked to leave because you dont have any official business to be there, you dont have the right to be there.

Any public or private establishment CAN request someone to leave, if they do not comply police can and will be called for said person to be escorted out. Often times this leads to restraining type orders were you are no longer allowed on the property, ever, period.

 

[Steve]

I was addressing the statement that stores are private property and [we] don't have a right to be there (what?), and people are jumping in my ass about what this thread is about. Is that retarded or what?

ATTENTION RETARDS (waggy and friends) - I'm not addressing the point of being asked to leave. Get it?

Anyway, here are the threads that came to my mind. They're long and I'm busy working, so since you're so passionately and emotionally invested in all of this, feel free to sift through them on your own.

Oh, and if you find something in there that says I'm wrong (about no right to be there), then I'm wrong. I'm okay with that, I'm only human and I don't pretend to know property laws as applicable to public places. In that case, what am I doing on ATOT?

http://forums.anandtech.com/me...id=38&threadid=2088386

http://forums.anandtech.com/me...id=38&threadid=2091729

I'm also as to how people can determine the customer was 'causing trouble' on the basis of the letter in the OP.