Cingular's Deceptive Billing Practices

[Amused]

I get my bill this month, and there is a $6.95 charge for "eBill Invoice Print Charge."

I call, and ask what this is, and they tell me it's a service charge for having both online bill viewing, and receiving a paper bill in the mail. :Q

(You must have online viewing to pay your bill online.)

I explain to them that NO WHERE on their website was I informed that having both would cost me extra. Not only that but at the paper bill options screen, one sees this:

You are currently receiving an online bill and a paper bill.

An option is available for you to receive paper bills with no extra charges.
Please indicate your selection:


O - No, I do not wish to receive paper bill.
O - Yes, I wish to receive paper bills.



Now, I wonder how many thousands of people are being ripped off by this little scam? :|

And this isn't even considering how OUTRAGEOUS the extra charge of $6.95 is even if they were honest about it. :disgust:

Oh well, anly a few more months of this, and my freakin' contract is over. Nextel here I come.

 

[littlezipp]

I have At&T, and am pretty happy with it. They haven't dinged me anywhere.

 

[yakko]

They are not charging me that.

 

[MadRat]

Is it on your bill or is it separate? Cingular has been hacked many times in the past. This could be a scam artist.

 

[Amused]

It's on my bill. And they admitted to it. It's no hacker.

 

[BigSmooth]

Virtually all telecom companies are a nightmare to deal with. Wireless providers seem to be especially bad.

 

[pyonir]

hmmm i have had Sprint PCS for a couple years now. never any problems. not once.

 

[SpecialEd]

i have cingular and I don't get charged for this... but I also don't check my bills online...
I don't have any desire to see what I owe before its due.

 

[dafatha00]

Oh well, anly a few more months of this, and my freakin' contract is over. Nextel here I come.

btw, 1-2 months before you end your service, call and bitch at them for the overall lousy experience you've had with Cingular. If you're really aggressive and seem really angry, they'll usually give you the last month free. (they want to keep you satisfied so you'll sign another contract) Then cancel the service. For the past 3 DAYS, I couldn't use my phone at ALL. I HATE cingular. Never again.

 

[fastcobra]

I thought I was the only one this month with a discrepancy:
Mine and my wifes cingular bill = $679.00 :Q
I had my wife call Monday, they charged us out the wazoo for everything. I got charged $6.90 for text messaging. Which I never sent ANY "from" my cell phone, only "to" it. Yes, they charge for receiving them also, bastards!
I switched to them because of the range and pricing plan, geez, I did not want this!
Anyway, we got 1/2 the bill knocked off (if you bitch enough, you will get most of what you want )
Anyway, I will not use them when my contract is up. Might not even get another cellphone.

 

[Amused]

<< i have cingular and I don't get charged for this... but I also don't check my bills online...
I don't have any desire to see what I owe before its due. >>



You have to sign up to view your bill online to PAY your bill online.