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CA-AB-Downtown Edmonton-Help Desk Tier 1 & 2 - Bilingual French
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Description:
5 Tier 1 & 2 Helpdesk candidates required for our downtown, Fortune 500 client. Must be Bilingual French. Must know Windows XP, MS Office Professional, Office 2000, Lotus Notes, and Novell. WINNT is nice to have. 2-4 years experience in technical PC support and/or Helpline operations in a client/server environment. Experience supporting Intel based operating system. Good soft skills required (positive attitude, team player/self starter, communication skills, excellent listening skills, flexible, strong personal time management, task oriented, must be eager and willing to learn.) Fluency in the English language, articulate, and flexible with duties. Diploma or degree preferred- Microcomputer Specialist (GMCC), Computer Systems Technologist (NAIT), Computing Science (UofA), etc. Must be available for varying shifts in this 24/7 environment. All applicants must be bilingual French, or you need not apply.
Requirements:
Diploma or degree from a recognized institution, preferrably in relevant field, or equivalent working experience.
Software List: Some or all would be preferred.
Integral ? Benefits
Integral - Payroll
SAP and SAP Client
AOD (Access On Demand DB)
AIP ? Aspect integrator Platform
ASCC - Advanced Supply Chain Collaboration
AutoCAD
AutoCad Lite
AutoVIEW
BAAN System ( Canada )
BOL ? Business OnLine
CADKEY
CAWP Helpdesk
CCRP process owner for Canada.
Chameleon (Xwindows)
CIT ? application
CIT - Cash In Time Notes Database (server issues)
Coach - Time keeping software
Columbus Citrix;
CompSCOT, MQ Queries, MQ Series,
Cosmos
CRS
CRS - Customer Reporting System
CSP (Commerce Solutions Project)
CSP and OMCT, If it is determined to be a database problem
CTI Admin Support; BOL - Business OnLine; Commerce Engine;
CTI Applic. Support
EDMS
EDS - Electrical design software
eSMART
eTB complaint/problem; eTB (Easy To Buy)
FAS US-PCS-Norwalk
FDTN - All Others
FDTN - Installation
FDTN - New User
FDTN - ODBC Error
FDTN - SPIN Website
First View
FTP Site - Canada
GAD Server issues
Global License Server Triad-Flex/LM, Pro-E
Global Notes Database
GP Time Entry - Electronic Timesheet System (ETS) - password resets
Greco CNC Software
Group Processes Project Information database
Hummingbird ExCeed
Hyperion Retrieve - WINFORM
IS Supportline US-Notes Support-Americas Database
JMIP Notes Database
MACPAC ViewNow
MANMAN (VIMS)
Masterfile - server issues
Masterfile ( same as above)
MAXIMO server
Microstation CAD
Minitab
MDS - Mechanical design software
ME10 - 2D Cad system - Canda
MQ Queries, MQ Series,
Netscape Communicator
Netting -Notes A Zurich supported Notes accounting database
New CA network accounts
New GIA/SRA account requests, Defective token returns
Norton Anti Virus 4.5 Corp edition to 2003
Notes file restore requests for Canada, Columbus, Raleigh and Windsor
Nuclio (also known as '7-space' to monitor our network)
NuTCracker - Runs Unix apps in NT
OMCT - Open Content Merging Technologies ( same is CSP )
Open Connect (Java VT Terminal Emulation) (Warminster)
Oracle, Remedy database,
PC Leasing Information, Canada
PDM software for Pro/Enginee
PeopleSoft Helpdesk
Platinum -Norwalk Financial Program US-PCS-Norwalk
Powerhelp (app support)
Powerhelp (web support)
PPHS (Paperless Plant Handling System)
PPHS Mailbox
PowerOlap client
Powerplay ? Cognos
Primivera
Pro/Engineer/PDM
Proxy, Internet access, Fire Wall, Websense blocking
Purchasing requests CANADA
Purchasing requests Raleigh, Windsor, Norwalk & Stamford
ReView
IGS
Robot Studio
ROSS
SBase
SCOT; Parts OnLine
Service Activity Entry (SAE/SR Tools)
Shop Track - Data collection software for bar code readers - Canada
Showcase
Simba
SIMON - web server access
SIMON - application
Six Sigma - ABB data collection for manufacturing quality - Canada
SmarTeam
SMTP Gateway Problems
Solomon client for time card system, purchasing, BOM
Solid Works
Solutions Bank - application issues
Solutions Bank - new account
Solutions Bank - server issues
SPECTRA (EDS/MDS Power Transformer Design Software)
Symix
System Pictures Assignment Process - All Others
System Pictures Assignment Process - Installation
System Pictures Assignment Process - New User
System Pictures Assignment Process - ODBC error
SyteLine MRP
SyteLine Client
Terminal Server Client
Thames Water project ( Windsor server at DMZ )
TopCall
TRACK
TRIPS
TTT
University Relations Notes Database
UUNET / WorldCom Helpdesk
VPN lev 2
VNC
VIMS ? Administration (Warminster)
VIMS ? Hardware (Warminster)
Visual Studio .NET
Voloview
Webplan - server
Webplan log out user via MacPac
Wickliffe Sequel Server - SQL2- Database - MsalesProj2
WINFORM - hardware ( servers)
WINFORM - software (application)
XES- Xerox scan to file, plotter software,
XVision - Canada
Data Exchange
Microstation
AutoCAD Mechanical
Via WD
Adobe Photoshop
GTX Raster tools
Bentley Powerscope
StaadPro
StaadTT
Staad.Etc
PLS-Pole/Steel
Alcoa
PLS-Caisson
Tomad
MathCAD
PCA-col
PCA-mat
PLS-CADD
PLS-Sagsec
Aspen-oneliner
Aspen-Powerflow
CAP 540
SEL 5010
SEL 5020
Win ELP
REL Tools
SEL Accelerator
Novatech Comm. Director
REB Win
Win PLD
Experience:
Proven industry experience in a helpdesk environment and level 1 or 2 resolution experience.
Details:
Jobhours: Variable
Languages: Bilingual French
Salary: $17.00/hr - $19.00/hr
Location: Downtown Edmonton
Duration: 2 year contract
Respond
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Contact Information
ks7021@kellyservices.com
Kelly Services
10020-101 A. Avenue, Suite 850
Edmonton, Alberta Western T5J 3G2
Ph: (780) 421-7777
Fax: (780) 426-5355