<cheap rant> STUPID CUSTOMERS!!!!!!

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NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
When I have you open two IE windows, a command prompt, and the control panel, don't close the previous item in order to open the next one! :| That's why it's called WINDOWS, goddamnit! It's called MULTITASKING, goddamit! :| THER'ES A REASON I WANTED THEM ALL OPEN - SO THAT I DON'T HAVE TO EXPLAIN IT ALL AGAIN AND WASTE EVEN MORE TIME!!!!

)*@#$(&!^!!!!!

AAAAAAAAAAARRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGGGGGGGGGGGGG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!















*nik's head explodes*









































/me fells better...
 
Legendary

Legendary

Diamond Member
Jan 22, 2002
7,019
1
0
Holy :Q
Calm down, deep breaths. Idiots are out there in numbers we can't even imagine. You've only scratched the surface.
 
V

Viper GTS

Lifer
Oct 13, 1999
38,107
433
136
Preface your instruction with "Leaving that window open, ..."

It prevents spontaneous combustion.

Viper GTS
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Viper GTS
Preface your instruction with "Leaving that window open, ..."

It prevents spontaneous combustion.

Viper GTS
Click to expand...

I tried that. It's just as frustrating when a customer shuts off his computer and his modem when I ask him explicitly "unplug the power to the modem"

...did I ask to unplug power to the computer? No.
...did I ask to close the windows right after I ask you to open them? No.

:-\
 
C

Cuular

Senior member
Aug 2, 2001
804
18
81
Well maybe they discovered like so many others, that windows was not really made to multi-task. That is best left to unix variants. You should thank them for their lesson in OSes and quit calling them idiots. You never know, you might learn something from them. :)
 
Chaotic42

Chaotic42

Lifer
Jun 15, 2001
34,546
1,708
126
They aren't idiots, they're ignorant. Big difference.

Do you know how to install a camshaft in a 1992 Pontiac LeMans? How to repair a TV? The optimal thickness for an interstate road?

Just because someone doesn't know something, that doesn't make them an idiot, though they might just be one anyway ;)
 
S

Shelly21

Diamond Member
May 28, 2002
4,111
1
0
Hey, don't whine to me just because my defination of whining is different from yours! :)
 
S

Stark

Diamond Member
Jun 16, 2000
7,735
0
0
nik or gregg, have they made you guys level 2 techs yet, or are you still dealing with the front-line morons?
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Cuular
Well maybe they discovered like so many others, that windows was not really made to multi-task. That is best left to unix variants. You should thank them for their lesson in OSes and quit calling them idiots. You never know, you might learn something from them. :)
Click to expand...

And you might actually get a tad bit more frustrated trying to teach someone the difference between KDE and GNOME when they can't even find the damn start button on a computer that they've been using for 2 years.

nik
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Chaotic42
They aren't idiots, they're ignorant. Big difference.

Do you know how to install a camshaft in a 1992 Pontiac LeMans? How to repair a TV? The optimal thickness for an interstate road?

Just because someone doesn't know something, that doesn't make them an idiot, though they might just be one anyway ;)
Click to expand...

If you were to tell me to tighten a screw, I wouldn't remove the screw and screw it into the wall, would you? I wouldn't do anything you didn't tell me to do.

nik
 
Pepsei

Pepsei

Lifer
Dec 14, 2001
12,895
1
0
Originally posted by: Stark
nik or gregg, have they made you guys level 2 techs yet, or are you still dealing with the front-line morons?
Click to expand...

Ah I remember how first level people always whine about customers.... once they get to second level, they whine about first level support. well, it's like that here.... ;)
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Stark
nik or gregg, have they made you guys level 2 techs yet, or are you still dealing with the front-line morons?
Click to expand...

Uh... I dunno if the company he works for provides different levels of support, but I am a Tier2 tech. As far as the customer is concerned, I'm top dog.

nik
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Pepsei
Originally posted by: Stark
nik or gregg, have they made you guys level 2 techs yet, or are you still dealing with the front-line morons?
Click to expand...

Ah I remember how first level people always whine about customers.... once they get to second level, they whine about first level support. well, it's like that here.... ;)
Click to expand...

I whine about people in Tier1 not doing their job. When they do their job, they're great. Their job isn't much, and it's not all that fantastic when they do, but them doing theirs allows me to better do mine.

nik
 
ElFenix

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
102,393
8,552
126
stupid people i deal with (in order of how much i hate them)
1) tech support
2) customer service
3) customers

the reason tech support is first is that they often tell customers completely wrong information or transfer them to the wrong department, and then i have to tell the customer that tech support was wrong (bad), or i have to transfer them to the dept they should have been in (bad for the customer since they don't like being xfered, bad for me because it hits my close rate).

customer service is next because many of them don't know they are the only dept that can send out OEM software, so they xfer people to me, and i xfer them back. or they promise concessions to the customer and expect me to fill the concession, when i can't do it.

both of the above don't know their frickin' job.

stupid customers i can deal with. its vulgar customers yelling at me that i can't. if its my fault, i'll take my punishment. if she was sent the wrong thing by a different department and then cursing me because i couldn't get into her grandmother's financing account because she doesn't know her grandmother's social security number, i won't stand for it. i'll take a certain amount of abuse, that goes with being on the phone. but someone cursing me and insulting me... gets me pretty mad. the worst is when the customer hangs up before i can warn them not to do it again. i'll warn them once, though i can hang up the first time, because i want to help. but a second time its, "you are the weakest link, goodbye!"
 
LostHiWay

LostHiWay

Golden Member
Apr 22, 2001
1,544
0
76
Originally posted by: ffmcobalt
Originally posted by: Chaotic42
The optimal thickness for an interstate road?
Click to expand...

I don't think anyone knows that. Why is when they redo every single express way near me 3 months after they finish they start again because it's falling apart?
Click to expand...
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: ElFenix
stupid people i deal with (in order of how much i hate them)
1) tech support
2) customer service
3) customers

the reason tech support is first is that they often tell customers completely wrong information or transfer them to the wrong department, and then i have to tell the customer that tech support was wrong (bad), or i have to transfer them to the dept they should have been in (bad for the customer since they don't like being xfered, bad for me because it hits my close rate).

customer service is next because many of them don't know they are the only dept that can send out OEM software, so they xfer people to me, and i xfer them back. or they promise concessions to the customer and expect me to fill the concession, when i can't do it.

both of the above don't know their frickin' job.

stupid customers i can deal with. its vulgar customers yelling at me that i can't. if its my fault, i'll take my punishment. if she was sent the wrong thing by a different department and then cursing me because i couldn't get into her grandmother's financing account because she doesn't know her grandmother's social security number, i won't stand for it. i'll take a certain amount of abuse, that goes with being on the phone. but someone cursing me and insulting me... gets me pretty mad. the worst is when the customer hangs up before i can warn them not to do it again. i'll warn them once, though i can hang up the first time, because i want to help. but a second time its, "you are the weakest link, goodbye!"
Click to expand...

See, ElFenix, I'm one of the few that does their job. :) I'm exempt. Well, atleast, I'm exempt unless you hate all tech support for the few goobers that have jobs with the real techs. :p

nik
 
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