- Feb 27, 2006
- 1,630
- 10
- 81
So we've had Mediacom for a while and pay $72/mo for 15/2 internet and expanded basic cable. We decided a few weeks ago that we're going to go with a deal that came in the mail for Charter's 5/1 internet with basic 20 channel tv for $39.98/mo. I figured a $30 decrease in bill was worth it since we don't use the non broadcast channels very much and I don't necessarily need a blazing internet speed. I call Mediacom, cancel, and order the Charter... the installation guy shows up today, drops the cable makes sure everything is working and says we're good to go. I write him a $109 check (first month's bill plus installation and leftovers) and he's out.
Now, I didn't even have to ask the salesperson on the phone what I was getting with the deal from Charter. They explicitly told me "so, you're getting our 5/1 internet with basic cable... that's 20 channels and your monthly bill will be $45 (with cable modem)."
...after the installer leaves, I check my speeds and see I'm getting 2.5 down MAX and barely 128k up. At this point I call tech support to see what's wrong and they tell me they don't even offer 5/1 internet in our area and that they only offer 3/128k... and I'm barely even getting 3! I call back to cancel the service and the sales lady starts arguing with me about how I'm wrong and that they don't even offer 3MB service anywhere anymore. After some argument from my side, she finally looks it up and realizes she's wrong. At this point I tell her I want to cancel the service and have everything refunded since I was not receiving even half the service i was told I'd be getting. At this point she begins to ask me why I need such a fast connection and wants to know what I'm downloading and uploading. WTF?? I told her that what I DL and UL is none of her business. She then tells me she can make sure I am not charged for service, but that the installation will still be charged ($49) since the service was installed... WTMFW??? I told her I had better get a FULL refund because the installed services weren't even what was supposed to be installed. When I asked to speak to a supervisor, she cut me off and told me that I needed to speak to the local office about the refund.
Needless to say, I'm pissed beyond belief with Charter. I called Mediacom today and told them to cancel the cancellation order. Hell, I wasn't even receiving the 20 channels they said I would... only EIGHT!
Charter will never get my business again.
Cliffs: :twisted:
-ORdered Charter services (slower but cheaper)
-Services installed not even half the speed of advertised speeds and find out the advertised speeds aren't even available in our area
-rude salesperson
-switched back
-CHARTER SUCKS
Now, I didn't even have to ask the salesperson on the phone what I was getting with the deal from Charter. They explicitly told me "so, you're getting our 5/1 internet with basic cable... that's 20 channels and your monthly bill will be $45 (with cable modem)."
...after the installer leaves, I check my speeds and see I'm getting 2.5 down MAX and barely 128k up. At this point I call tech support to see what's wrong and they tell me they don't even offer 5/1 internet in our area and that they only offer 3/128k... and I'm barely even getting 3! I call back to cancel the service and the sales lady starts arguing with me about how I'm wrong and that they don't even offer 3MB service anywhere anymore. After some argument from my side, she finally looks it up and realizes she's wrong. At this point I tell her I want to cancel the service and have everything refunded since I was not receiving even half the service i was told I'd be getting. At this point she begins to ask me why I need such a fast connection and wants to know what I'm downloading and uploading. WTF?? I told her that what I DL and UL is none of her business. She then tells me she can make sure I am not charged for service, but that the installation will still be charged ($49) since the service was installed... WTMFW??? I told her I had better get a FULL refund because the installed services weren't even what was supposed to be installed. When I asked to speak to a supervisor, she cut me off and told me that I needed to speak to the local office about the refund.
Needless to say, I'm pissed beyond belief with Charter. I called Mediacom today and told them to cancel the cancellation order. Hell, I wasn't even receiving the 20 channels they said I would... only EIGHT!
Charter will never get my business again.Cliffs: :twisted:
-ORdered Charter services (slower but cheaper)
-Services installed not even half the speed of advertised speeds and find out the advertised speeds aren't even available in our area
-rude salesperson
-switched back
-CHARTER SUCKS
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