I called and canceled my old cell phone in december. Well SunCom fails to disconnect it or help me rectify the situation. I talk to supervisor after supervisor. Finally they tell me to pay the money or they will send a collections agency after me, and no one in the company is going to help me. I was apalled. I made a payment by credit card. I disputed the charge and filed a complaint with the Better Business Bureau. Here is what they decided to do...
RE: Complaint of Evan Hyde
Wiley Rein and Fielding LLP
March 29,2002
Dear Ms. Warren:
Tritel Inc., d/b/a "SunCom," a wireless telecommunication service provider, by its attorneys, hereby responds to your correspondence of March 15,2002, regarding the above reference inquiry made by Mr. Evan Hyde. Mr Hyde states that SunCom failed to terminate his service when he requested disconnection and that Suncom billed him for service after he requested disconnection.
Suncom has reviewed its records and finds that it has no record of Mr. Hyde requesting to disconnect his service. However, the account also does not show that any calls were placed after December 19, 2001, the date he states that he requested termination. Suncom regrets that Mr. Hyde's account was not terminated resulting in additional service charges occuring. SunCom has deactivated Mr. Hyde's account, and on March 21, 2002, Suncom credited Mr. Hyde's credit card 146.80, the entire amount charged for service from December 19, 2001, onward.
If Mr. Hyde has further questions regarding this matter, he should contact Ms. Marlo Wells of SunCom's Customer Care Escalations Department at mwells@suncompcs.net, or toll-free at 1-877-568-8255.
Please do not hesitate to contact me if I can provide any further information.
Sincerely,
Erica R. Jacobson
Counsel to Tritel, Inc.
RE: Complaint of Evan Hyde
Wiley Rein and Fielding LLP
March 29,2002
Dear Ms. Warren:
Tritel Inc., d/b/a "SunCom," a wireless telecommunication service provider, by its attorneys, hereby responds to your correspondence of March 15,2002, regarding the above reference inquiry made by Mr. Evan Hyde. Mr Hyde states that SunCom failed to terminate his service when he requested disconnection and that Suncom billed him for service after he requested disconnection.
Suncom has reviewed its records and finds that it has no record of Mr. Hyde requesting to disconnect his service. However, the account also does not show that any calls were placed after December 19, 2001, the date he states that he requested termination. Suncom regrets that Mr. Hyde's account was not terminated resulting in additional service charges occuring. SunCom has deactivated Mr. Hyde's account, and on March 21, 2002, Suncom credited Mr. Hyde's credit card 146.80, the entire amount charged for service from December 19, 2001, onward.
If Mr. Hyde has further questions regarding this matter, he should contact Ms. Marlo Wells of SunCom's Customer Care Escalations Department at mwells@suncompcs.net, or toll-free at 1-877-568-8255.
Please do not hesitate to contact me if I can provide any further information.
Sincerely,
Erica R. Jacobson
Counsel to Tritel, Inc.
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