Link: http://business.bostonherald.com/businessNews/view.bg?articleid=71098
I think it's a good idea, hopefully more states will follow suit.
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Bill rings up rights for cellphone users
By Greg Gatlin
Wednesday, March 2, 2005
Disgruntled Bay State wireless phone users - and a new survey says there are many - could get relief through a proposed cellphone users bill of rights.
Legislation filed by state Sen. Jarrett Barrios (D-Cambridge) and Rep. Steven Walsh (D-Lynn) would prohibit wireless carriers from issuing contracts in Massachusetts lasting more than one year and would give subscribers 30 days to cancel new contracts without penalty.
Information on bills, including roaming charges, taxes and fees, would have to be easy to understand. The Department of Telecommunications and Energy would establish procedures for handling complaints between wireless carriers and subscribers, and would monitor and issue reports on blocked or dropped calls, coverage gaps and dead zones.
Wireless carriers and an industry group say such a bill would hurt consumers, though Aileen Montour, of Roslindale, is among those willing to risk it. Montour gave up a service she liked to sign on with a new carrier last December. In four months, she says she has not received one correct bill.
Montour said she was promised no activation fee but her first bill had a $36 activation fee. She was also supposed to get a 23 percent discount for being a state employee - a fact she stumbled onto - but has yet to get the discount.
Mountour says she has been hit with different charges made for calls to the same number at the same time of day. She said she'd love to go back to her old service, but for a $150 termination fee.
``I'm getting a little frustrated, a little furious,'' Montour said.
Consumer activist group MassPIRG unveiled yesterday results from a survey of 874 members that found wireless carriers are failing many consumers. The report, entitled ``Can you hear us now?'' said 42 percent of respondents had experienced a billing problem during their contract. Problems with the quality of the call were reported by 68 percent.
MassPIRG Program Director Deirdre Cummings said recent wireless industry consolidation and dwindling competitors makes the legislation critical.
But Joe Farren, spokesman with trade group CTIA-The Wireless Association, countered: ``The last thing wireless consumers need is a set of rigid command-and-control-type regulations that increase the cost of service.'' He said long-term contracts allow carriers to build the cost of software into the service, and reduce monthly charges and phone prices for consumers.
I think it's a good idea, hopefully more states will follow suit.
------------------
Bill rings up rights for cellphone users
By Greg Gatlin
Wednesday, March 2, 2005
Disgruntled Bay State wireless phone users - and a new survey says there are many - could get relief through a proposed cellphone users bill of rights.
Legislation filed by state Sen. Jarrett Barrios (D-Cambridge) and Rep. Steven Walsh (D-Lynn) would prohibit wireless carriers from issuing contracts in Massachusetts lasting more than one year and would give subscribers 30 days to cancel new contracts without penalty.
Information on bills, including roaming charges, taxes and fees, would have to be easy to understand. The Department of Telecommunications and Energy would establish procedures for handling complaints between wireless carriers and subscribers, and would monitor and issue reports on blocked or dropped calls, coverage gaps and dead zones.
Wireless carriers and an industry group say such a bill would hurt consumers, though Aileen Montour, of Roslindale, is among those willing to risk it. Montour gave up a service she liked to sign on with a new carrier last December. In four months, she says she has not received one correct bill.
Montour said she was promised no activation fee but her first bill had a $36 activation fee. She was also supposed to get a 23 percent discount for being a state employee - a fact she stumbled onto - but has yet to get the discount.
Mountour says she has been hit with different charges made for calls to the same number at the same time of day. She said she'd love to go back to her old service, but for a $150 termination fee.
``I'm getting a little frustrated, a little furious,'' Montour said.
Consumer activist group MassPIRG unveiled yesterday results from a survey of 874 members that found wireless carriers are failing many consumers. The report, entitled ``Can you hear us now?'' said 42 percent of respondents had experienced a billing problem during their contract. Problems with the quality of the call were reported by 68 percent.
MassPIRG Program Director Deirdre Cummings said recent wireless industry consolidation and dwindling competitors makes the legislation critical.
But Joe Farren, spokesman with trade group CTIA-The Wireless Association, countered: ``The last thing wireless consumers need is a set of rigid command-and-control-type regulations that increase the cost of service.'' He said long-term contracts allow carriers to build the cost of software into the service, and reduce monthly charges and phone prices for consumers.