• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

CD/DVD-ROM drivers hosed?

S

shadowmatter

Junior Member
Sorry if this isn't the correct forum for this post -- if not, please kindly redirect me, thanks! 🙂

About a month ago, my DVD-ROM drive (Sony DDU1612) and CD-RW drive (Lite-On LTR-40125S) stopped working in Windows. They do not appear in Windows Explorer. When I peek into device manager, they have a yellow exclamation point next to them. The device status for each is "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" If I uninstall them through the device manager, Windows instantly detects them as new hardware, and attempts to install the driver, followed by it telling me that there is a problem with the new hardware, and we come full circle again. I've taken a Knoppix CD and can boot successfully off that, and so I know this is not a hardware problem. Also, I don't recall installing any malicious software that could have done this, and I have not changed any hardware in my computer for a long time. This appears to have occurred spontaneously, but I'm guessing this is due to a bad or broken Windows update =/ I'm running Windows XP Pro x64 edition with service pack 2.

Thanks,
shadowmatter
 
I recently had the same problem. It is not uncommon, and there is a Microsoft KB article on it with a fix. I followed it and my opticals came back. It is a Registry fix. It happened to me when I was installing Vista - so it applies there as well.

Q320553
 
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
Now I cannot get my drives recognised. I went into the registry as microsoft suggested and was unable to find any thing that looked like the higher and lower filters. Any ideas at all?

If I disconnect the drive from the motherboard and then reboot and then shut down and reconnect and restart it recognises the drive and installs it but when checking device manger the same error comes up!!
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Any ideas?
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top