Coincidence. It may or may not have originated from their site. You can send a message, but I'd remove all accusations, and just tell them to look their stuff over and see if there's a problem.
No, I think the odds that this is coincidence are well under 1%. I will explain...
On April 13 I shopped bicycle chain tools, both the ones I'd had for a number of years had broken in use the previous week due to an incident on the road and subsequent need the next day to change my back tire and clean the chain.
I ordered 2 different brands (of far better chain tools) at two different sites online the evening of April 13. One purchase (from an American company) was perfectly kosher, I got the item a few days ago. The other purchase, from wiggle.com (English) was anything but kosher. What slipped my mind in all this is that I didn't get a confirmation email but this only came into focus yesterday. I didn't think much about it until I began to wonder when the item would come and checked at their website on the morning of April 19. In order to make the purchase I had to register at their website (i.e. on April 13). I got an email from them immediately after I registered welcoming me. It looks fine and dandy. BUT one minute later I got a 2nd email, which, if I'd been paying closer attention was the first sign that something squirrely might be going on:
Hi <my name>,
A new delivery address has been added to your account.
You can make changes to your account settings here
https://www.wiggle.com/secure/myaccount
If you did not make these changes, please contact us at
AccountSecurity@wiggle.com immediately
Thanks
Wiggle
- - - -
I start wondering what's up with my order on Apr. 19, Wednesday, when I'm going to get it, and go to their site and see it says I have made no order (!). I also notice that squirrely email I got 1 minute after the Welcome email and I send them an email quoting what I saw when I made the order, which included a transaction ID number (I often copy/paste that kind of info and store in my personal data just in case). I also quoted the squirrely email. In reply I get an autoreply saying they'd reply within 48 hours and like I say in the OP, they requested more info, and I haven't been able to get anything like personal service from them yet. The item I thought I'd ordered sits in my cart there and my CC company's records for my CC indicate the charge had gone through. On top of this, what I saw when I made the purchase was quizzical in that the entity that made the charge was odd. It was not Wiggle, it looked like the name of a fraternity. Next I know, while I waiting for meaningful contact by Wiggle is notification from my CC company that some charges are appearing on my card that look suspicious and they want verification from me that they are not fraudulent. Then I sprang into action last evening, called CC, got the card cancelled, inspected (via phone) all the charges on my CC since Apr. 13, determined what was OK and what was fraudulent. It's pretty
clear to me that my CC info was skimmed when I made the online purchase at Wiggle.
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