Can't reset password at AnandTech

[tommo1982]

This might not be the place to ask, but I couldn't find any other thread.

I'm having issues with resetting my password at AnanTech website. I keep getting an error message:

Password reset was unsuccessful. Please correct the errors and try again.

• System.Net.Mail.SmtpException: Transaction failed. The server response was: 5.7.1 *******************: Recipient address rejected: Access denied at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.RecipientCommand.Send(SmtpConnection conn, String to, String& response) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at AnandTech.Public.Models.AccountMembershipService.ResetPassword(String email) in C:\Data\Dropbox\Git\anandtech\src\AnandTech.Public\Models\AccountModels.cs:line 98

I thought the website and forum use the same password so I reset the one on forum. I had no issues, forum password changed, but unfortunately it doesn't work on the website.
I don't understand. Is this a server side problem? From the looks of it my email address was banned?

 

[tommo1982]

I see no one knows the answer. Then, does anyone know how I can contact admin or someone who can help me with the issue, perhaps?

Contemporary websites are so frustrating. There's never an easy way to ask for help. You have to go through a lot of pages to find nothing and end up frustrated. There isn't even a way to send a support ticket. Does AnandTech have anyway of contacting tech support? I can't find any, expect for press or employment contact.

 

[Pheoni]

I'm having this same issue. Is there not an email address for the web-admin team?

 

[UsandThem]

I'm having this same issue. Is there not an email address for the web-admin team?

If it a problem with your password here on the forums, create a post in moderator discussions.

If it is a problem with a password on the main Anandtech site, contact: ryan.smith@anandtech.com

 

[allisolm]

The forum accounts and the AnandTech.com accounts are different and the forum administrators/moderators don't have anything to do with the main site accounts.

 

[VirtualLarry]

The forum accounts and the AnandTech.com accounts are different and the forum administrators/moderators don't have anything to do with the main site accounts.

Really? At one point, I thought that they were linked, but I guess not (anymore?).

Makes me wonder if I ever logged into the main site to post a comment. I might have. I don't recall my password on the main site. Oh well. I comment enough here.

Some sites drive traffic to their associated forums, by having a comment/thread link on the main article page, that goes to the associated forum thread. Maybe AT should start doing that? Have a sub-forum for "Front-page article threads"? Maybe suggest that.

 

[Ryan Smith]

Hey guys, thanks for the heads up. We're aware of the issue and we should have it fixed by mid-week, if not sooner.🙂

 

[tommo1982]

It's working again.

 

[Ninjahedge]

I am having a problem resetting my PW.

I changed it, but I did not write it down correctly, so now I am playing guesswork. I tried to reset, but I have not received anything via mail yet (it has been 10min)

TIA!

 

[Iron Woode]

I am having a problem resetting my PW.

I changed it, but I did not write it down correctly, so now I am playing guesswork. I tried to reset, but I have not received anything via mail yet (it has been 10min)

TIA!

please post this in Moderator Discussions if you are still having issues.