Can't reach internet

[roc17]

Trying to help my neighbor with his son's Dell Dimension 3000. He is using a Belkin wireless antenna talking to a Verizon DSL router and for some reason, recently, he cannot launch IE....or....Netscape Navigator which I installed just to see if there was some issue with IE. His wireless network connection icon in the SysTray indicates that he has a strong signal and yet NG getting out to the internet.

Probably should mention that he routinely (used to anyway) downloads a lot of music from LimeWire and ITunes (Virus?). He is on a WEP secured network.

His sister has a laptop that can get out to the internet so I ruled out an issue with the router...right?

Any help as to where to look for issues would be greatly appreciated.....he needs to do research for school work.

 

[RadiclDreamer]

The first thing to check is to see if he is getting a valid ip/subnet/gateway/dns from the dhcp server. From a command prompt type ipconfig and see what you get for network addresses. Then see if you can ping the router by going to a command prompt and typing ping xxx.xxx.xxx.xxx where X is the ip address of the wireless router

 

[ChAoTiCpInOy]

Maybe the computer is not getting an IP address from the router. Check the Properties of the Wireless connection.

 

[olds]

You'll want to post your question here:
http://forums.anandtech.com/ca...spx?catid=36&forumid=1

Or maybe one of the nice mods will move it for you.

Here I is, the nice Mod to move it.

Anandtech Senior Moderator
Red Dawn

 

[JackMDS]

Tell him to try this, http://www.ezlan.net/clean.html#refreshnet

To check the Wireless.

http://www.ezlan.net/wireless.html