Can't play DVD's with Lite On drive and PowerDVD XP 4.0

[tsnyder]

I'lll just attach the email I sent PowerDVD tech support. Maybe someone here can help.

to support@cyberlink.com.tw

"I recently purchased a Lite On DVD drive and installed the bundled PowerDVD XP 4.0 software on my system (also tried the latest patch). The software works fine for audio cd?s but when I try to play Cannonball run or any DVD for that matter so far the player completely freezes, nothing I can do will close the program. I?m forced to shut the computer off or hit the reset switch? no other program I?ve used has crashed this bad. I can get the program to crash every single time I try a DVD-ROM so it is not a hit or miss issue. Is there possibly a problem with my drive or is it software related? I can browse any CD or DVD in Explorer? this only becomes an issue when I try to actually run the movie from PowerDVD.



I did notice that the drive is somewhat loud when opening and closing, at times when reading cd?s and also had a strange sound of a spring being loose when I installed the drive (not to the point though that I believed anything was broken inside? I just had the strong urge to open up the drive to see what was making the sound. Of course I didn?t take that course of action since that would void the warranty.) This drive is obviously going to be returned shortly if I cannot play DVD?s.



My system is as follows:



Pentium4 1.6A

Asus P4B 533 (Intel 845E chipset)

Corsair 512MB PC2700

Western Digital 80GB w/ 8mb cache (Primary IDE Master ?end of cable)

Lite-On 40x12x48x CDRW (Secondary IDE Master on Promise ATA66 Controller card- end of cable)

Lite-On 16x DVD-ROM (Secondary IDE Slave on Promise ATA66 Controller card- middle connector on cable)

Visiontek Geforce4 Ti4600

Sound Blaster Audigy Platinum

Windows XP Professional (all the latest updates from Windows Update)



That?s all the pertinent information that I can think of, I hope I?ve provided enough info for you to go by.



Thank you,



Tim Snyder"

 

[GtPrOjEcTX]

wow, pretty close to my system

Pentium4 1.6A

Asus P4S533

samsung 512MB PC2700

Western Digital 120GB w/ 8mb cache

Lite-On 32x12x48x CDRW

Lite-On 16x DVD-ROM

PNYGeforce4 Ti4600

TurtleBeach Santa Cruz

Windows XP Professional (all the latest updates from Windows Update)

but my dvd's work fine in it. (using PowerDVD 4.0)

 

[GAZZA]

I'm not sure if there is more than one 16x DVDROM from LiteOn or not but the only thing I can think of right now is the ASPI drivers , XP doesn't install these at all .

You can get the latest version Here from the Adaptec site.

 

[tsnyder]

installing the ASPI drivers had no effect whatsoever. still crashes my system. In the past year I don't remember running any applications that crashes this bad. I'm affraid this drive might be faulty. I installed a similar dvd drive w/ a system that was running Win2k and it worked flawless (I have the one without the volume or headphone jack in front). This seems like a hardware problem... but I haven't beeen able to get the drive to behave abnormally with any other applications. It could possibly be a compatibility issue with this controller card I'm using. I'm going to try and run the drives off my secondary ide on the motherboard.

Thanks for the help

 

[tsnyder]

that was it...plugging the ide cable into the board solved the problem. the drive works fine now.... when I find an extra ide cable I'm just going to run my cd burner directly off the pci card... but for now I have to share the drives on one cable. I just didn't see the point in removing my burner(and dvd) from the promise card.

Thanks again