Can't ping firewall

[LuckyTaxi]

I can ping internally, but when I have the firewall (Firebox) hooked to the switch, I can't seem to ping it. The firewall has three RJ45 ports. 1 port for trusted (internal network which hooks to the switch), 1 port for external (connected to the router) and the other port being for "Other"

i can ping other workstation, but for some reason can't get the firewall to respond. All I get is a timeout. However, I can connect directly into the firewall through the console by attaching a serial adapter to my PC.

Any ideas why I can't do this?

 

[Shadow07]

Did you assign it a correct IP address within your subnet? Did you configure it with the correct subnet mask? How did you set it up? With Custom or Drop-in configuration?

 

[LuckyTaxi]

It's custom configuration. I used the IP address format of 10.1.1.2 and the subnet is correct with the rest of my network. Did I plug things in the wrong place?

 

[ScottMac]

It's common for a firewall to not respond to pings, the rational being "if they don't know it's here, they won't screw with it." There may be an option you have to turn on to allow PINGS to happen (at least on the inside) since most firewalls default to the "safe" settings.

Good Luck

Scott

 

[Shadow07]

By default, the Firebox allows for Internal and External PINGS to occur. You seem to have the cables connected properly. The only other suggestion that I have is make sure that you have a link light on the switch and the firewall. Use the cables that came with the Firebox.

Also, I know that a lot of the Firebox's are getting recalled due to a bad IC chip on the Mobo. My company Allied Riser Communications uses the Firebox as a product for Managed Firewall solution to our customers. ALL OF OUR FIREBOX's are getting recalled by WatchGuard. Check to make sure you have link lights. If you do, then I would contact WatchGuard support. I have the Tech Support managers name and number if you want it.