Can't install Photoshop CS3 on Vista no matter what

[skuba]

Hi, I have dug around for solutions and I have tried several suggestions, but no matter what I can't install adobe photoshop CS3 on Vista.
It always hangs during installation on the screen "installing shared components"

I have tried turning UAC on and off. Have tried "running as admin" , have turned cbscript and jscript ON, and still have the same problem.

I did try to identify where it was hanging up with Process Explorer. But I really don't know how to see what happens during the setup process.

Please, could you try to help me? Any suggestions?

Thanks so much

 

[QuixoticOne]

That's odd. I've installed it on Vista 32 and Vista 64 without difficulty.
What source are you installing from? Is it possible that you have a bad download or a bad CD?

Maybe you can download the trial version (which is usable as the full version with your key) and try that if your CD isn't working.

If you have an anti-virus / spyware / malware blocker installed sometimes they can interfere with certain program actions, especially during installation. Try disabling those kinds of s/w while installing.

Do you have other adobe products on that system that it may be conflicting with? Older versions of PS, bridge, digital camera raw, whatever?

You could try creating a new administrator level user account on the system and installing from that...

 

[skuba]

I have tried 2 different trial downloads. Not working. It just hangs.

 

[skuba]

Hi, I have run the clean script and still can't install.
I waited and it did run until the end, but just to get a message in the end that it had failer installing photoshop cs3. Apparenly it install adobe bridge and other shared components, but not the main program.
This is getting so frustrating. I just tried with a brand new download of the trial version and had the same problems.

Any ideas?

Thanks

 

[mcveigh]

bump Cause I had the same problem on vista 64bit. I finally gave up

 

[QuixoticOne]

Are you just trying to run the trial as a trial user, or is this a fully purchased version, academic, or what?

You might try creating a virtual machine and installing it on there and then just copying the folder it installed to to your main hard drive partition and try running photoshop from there and see if it'll fix up the registry or whatever when you run it. IIRC it keeps a lot / most of its files in its main installation directory.

Did you ask Adobe tech support? Mostly I've found them annoying and almost useless though mainly what I resent personally is NEEDING to keep calling them because of a stupid bug in their installation/activation stuff that affects me for which they don't seem keen on offering a work-around for so I waste 30 minutes on the phone every single time I reinstall for no good reason.

I have the impression that they might be more helpful for a "less stupid" origin technical problem with their software, though I suspect you'll burn through about 2 hours on the phone and be told to do stupid things you've already done like "uninstall then reinstall", "disable your anti virus software", "reboot the pc", et.al. before anything possibly genuinely new / helpful may be suggested.

I suppose if they totally can't help you I could try to help do a differential analysis of my working installation against your failed one and see what's going wrong.

I think the installer may create some logfiles about its installation actions and successes and failures therein -- I'd HIGHLY commend finding and looking at these log files for any signs of failure or error messages or whatever. Also check your windows event logs for any warnings / error messages.

What vista are you all running? Did you try installing it to a different directory than the default one?

OH YEAH -- there is a documented problem in CS3 I think it is the CS3 patch specifically that says that it will give an error and not be able to "find" the CS3 install if you have installed it with a different directory name than its default... I believe you CAN move it outside of C:\Program Files\Adobe or whatever to somewhere like E:\PhotoshopInstall or whatever, but whatever comes NEXT in the "default" path uh.."Adobe\Photoshop\CS3" or WHATEVER it is is a part you cannot change to something else, so keep that part down to the end of the path the same as the default. Read the release notes for the patch it'll talk about that.

 

[skuba]

I was finally able to install photoshop after days trying. I had to do everything people suggest. Remove ALL adobe programs with Revo Cleaner, then use the Adobe Cleanup Script. Then close all open programs. Then run as Admin. And it worked!

crazy

 

[QuixoticOne]

Yeah I am highly unimpressed by the bloated prices, the so-so quality control of the product, the too slow support of 64 bit & Vista, the bugs, the DRM, lack of LINUX support, et. al.

I'd have stuck with GIMP had my partner not been gushing about how much she wanted it because she found some good "how to" articles about using PS for various artsy / graphic arts things.

I checked the PC earlier while she was on it -- it is running on Vista 64 SP1 on both of the PCs we've got it on, and we had no real problems installing it, though it was a pretty fresh install of the OS at the time that PS was installed.