Can't install Office 2000

[drewski]

I bought a copy of Office 2000 Professional. I can't install it onto my primary machine with Win2k sp2, A7V133, T-bird 1330.

The Windows Installer fails with error 2735 and tells me to contact MS support.

It's not the CD's since I can install onto another Win2k system I have, but not the one that I use for work and where I need the Office 2k.

I looked on the MS site and found this cryptic description for the error:
2735 Custom action terminated prematurely: [2]

Great. What the heck does that mean? And what can I try and do to fix the Windows Installer issue?

Anyone see this before? MS Support is not going to be around until Monday morning . . . HELP!

 

[drewski]

OK. Looked in the Log file for the setup and found the following surrounding this error:
Action start 2:58:07: OPCRemove.
Internal Error 2735: Please contact product support for assistance.
MSI (c) (18:54): Product: Microsoft Office 2000 Professional -- Internal Error 2735: Please contact product support for assistance.

Action ended 2:58:20: OPCRemove. Return value 3.
Action start 2:58:20: FatalError.
Action 2:58:20: FatalError. Dialog created
Action ended 2:58:23: FatalError. Return value 2.
Action ended 2:58:23: INSTALL. Return value 3.

Anyone know what OPCRemove is?

 

[drewski]

TTT

 

[SteelyKen]

Click here and scroll to the bottom of the page. OPCRemove suggests that you have a previous install of office that needs to be uninstalled first. Does this help?

 

[drewski]

I saw that and tried to uninstall my old Office 97 to see if that would solve the problem.

Still gives me the error though.