Can't Install External Hard Drive

[Thraxen]

I have a new WD external hard drive that I'm trying use with Vista Ultimate, but when I connect the drive I get an error message saying,

"Windows found driver software for your device but encountered an error while attempting to install it.

USB Mass Storage Device

Access is denied"


I found a KB article (Link) which seems to be related, but even after acquiring and installing the hotfix I still can't get the drive to install.

Anyone have this issue before?

 

[corkyg]

Have never seen it. Have Vista Ultimate on 2 machines and externals come and go freely with no problem.

According to the KB, the problem stems from a bad Infcache.1 file. I haven't found that file on either of my systems. If you can find it,delete it.