Can't connect to WiFi on the Mogul.

[fuzzybabybunny]

I'm getting slow and inaccessible internet. I don't have a Sprint phone plan yet and I'm currently using the Mogul just as a PDA.

I'm having trouble browsing the internet via my WiFi. It connects to the WiFi, gets a strong signal, but Internet Explorer is always "locating," for about three minutes and then I get a "the page could not be displayed because the server could not be found or a DNS error has occurred." The WiFi is working fine and other devices use it with no problem.

What the heck is going on? I know there is a known issue with the "locating" problem, but that was for EVDO users. I'm just using regular WiFi. Heck, my phone signal isn't even turned on.

EDIT: Great. The Mogul just booted me off of the WiFi network and now it says it is "unavailable" no matter how many times I try to connect. The network IS available. People are using it as I type. Grrrrr....

If I delete the connection from the "Configure Wireless Networks" window how do I get it back? My only options are to Add New and then it asks me for the name of the network. Uhhh... shouldn't there be an option to SCAN for all area networks? Having to type in the exact name of the wireless network you think you want has got to be the most ass backwards way of connecting to a wireless network.

 

[nboy22]

Try a soft reset?

What is the wireless connection you are on? does it have security? Is it a home or work connection? do you have the ability to reset the router if we need to do that as a troubleshooting step?

 

[fuzzybabybunny]

I've done soft resets. The wireless connection is completely open, and it's through my school. I don't have the ability to reset the router. Once the connection is found and I open up IE, I go to my school's wireless login screen. This often doesn't work and I get that Locating thing after I hit the Login button. Then the page itself refuses to reload.

Sometimes I actually log in and make it to google. But then the Locating thing happens and I can't make it to any more web pages.

My school's wireless has always worked fine for my laptop, my Dell Axim, other people's laptops, etc. Under my Configure Network Adapters screen I click on my 802.11 adapter and I can specify whether this network card connects to the Internet or "Work." WTH does this mean? It was on Work as the default. Why? What is this ambiguous thing called "Work??" Is "Work" NOT the Internet? I changed it to Internet and it doesn't work. I changed it to Work and it doesn't work. Nothing works.

The more I use the Mogul the more I dislike it. Bluetooth can be REALLY spotty with my bluetooth keyboard and bluetooth GPS reciever (out in the middle of nowhere is NOT where you want your bluetooth to go buggy on you). WiFi obviously doesn't work well. The Alarm Clock doesn't work when the unit is on standby, only when it is fully on, screen and all. WM6 is still a joke of an OS and Pocket Word still lacks a rediculous amount of features. This is coming from my old Dell x50v with WM2003, which at least had working WiFi and Bluetooth... sheesh.

 

[nboy22]

I don't know.. try it with another wifi.. have you tried that? Just gotta keep trying to troubleshoot it different ways.. i know the bluetooth is kinda shoddy.. i think mine has that problem too, the WIFI only has a problem with MSN messenger mobile live i think.. sometimes my contacts won't respond or something of that sort.

 

[erwos]

Something sounds borked about your phone. Have you tried getting a replacement? I never had your issues with my PPC-6700.

 

[nboy22]

Originally posted by: erwos
Something sounds borked about your phone. Have you tried getting a replacement? I never had your issues with my PPC-6700.

The Mogul is the 6800, with this in mind it could be all new hardware, or some. I don't know the details but I definitely know there's new hardware. With new hardware can come different problems from the PPC-6700, although technically there should be no problems and only resolutions to the PPC-6700's problems.

It does sound as though the wifi chip is messed up, however the sure fire way would be to troubleshoot it in different areas and see how it acts with different wifi networks. Mine for the most part has been great, but when I sign on MSN Messenger Mobile it seems kinda flaky in the aspect of sending and receiving messages. Sometimes it feels as if it has dropped the connection although I'm sitting stationary and it has no reason to drop.