Can't connect after defrag

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alohaking

Member
Dec 13, 2001
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I ran a defrag a few days ago on my desktop machine and I can no longer connect to the internet.

I have performed the following tasks and still no solution...
-adaware (clean)
-spybot (clean)
-Norton's full scan (clean)
-cc registry cleaner (clean)
-updated all drivers
-reset modem
-repaired connection
-ran "WinsockXPFix"
-confirmed modem operation with laptop (connected fine)
-uninstalled/reinstalled onboard LAN device
-installed FireFox as an alternative (no connection)

System specs...
Windows XP Home SP2
ASUS K8V-SE Deluxe
AMD 64 3400+
3x 512DDR
GeForce FX 5950 Ultra

Please help!

King
 
P

pstylesss

Platinum Member
Mar 21, 2007
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Can you ping google.com? Try to to ping 4.2.2.1. Can you reach that? If you can, do you have AVG installed? If so, run msconfig, uncheck all the AVG items on startup, reboot, connect to the internet?

I'd but money AVG is your culprit. Why? No idea, but the problem happened with 2 of my computers here and uninstalling and reinstalling AVG fixed it. Still looking for an explanation. Anyone have one?
 
VinDSL

VinDSL

Diamond Member
Apr 11, 2006
4,869
1
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www.lenon.com
Originally posted by: alohaking
I have performed the following tasks and still no solution...
-adaware (clean)
-spybot (clean)
-Norton's full scan (clean)
-cc registry cleaner (clean)
-updated all drivers
-reset modem
-repaired connection
-ran "WinsockXPFix"
-confirmed modem operation with laptop (connected fine)
-uninstalled/reinstalled onboard LAN device
-installed FireFox as an alternative (no connection)
Click to expand...

I don't see: chkdsk /r ;)
 
A

alohaking

Member
Dec 13, 2001
28
0
0
Pinging 4.2.2.1 with 32 bytes of data:

Reply from 4.2.2.1: bytes=32 time=17ms TTL=248
Reply from 4.2.2.1: bytes=32 time=17ms TTL=248
Reply from 4.2.2.1: bytes=32 time=18ms TTL=248
Reply from 4.2.2.1: bytes=32 time=40ms TTL=248

Ping statistics for 4.2.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 40ms, Average = 23ms
 
B

bsobel

Moderator Emeritus<br>Elite Member
Dec 9, 2001
13,346
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0
Originally posted by: alohaking
Pinging 4.2.2.1 with 32 bytes of data:

Reply from 4.2.2.1: bytes=32 time=17ms TTL=248
Reply from 4.2.2.1: bytes=32 time=17ms TTL=248
Reply from 4.2.2.1: bytes=32 time=18ms TTL=248
Reply from 4.2.2.1: bytes=32 time=40ms TTL=248

Ping statistics for 4.2.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 40ms, Average = 23ms
Click to expand...

You say you can not 'connect' to the internet, but your pings show you are connected. What is actually the problem, can you not resolve DNS or?

 
A

alohaking

Member
Dec 13, 2001
28
0
0
You say you can not 'connect' to the internet, but your pings show you are connected. What is actually the problem, can you not resolve DNS or?
Click to expand...

Any time I attempt to view a webpage, I receive "cannot display the webpage" error.
 
B

bsobel

Moderator Emeritus<br>Elite Member
Dec 9, 2001
13,346
0
0
Originally posted by: alohaking
You say you can not 'connect' to the internet, but your pings show you are connected. What is actually the problem, can you not resolve DNS or?
Click to expand...

Any time I attempt to view a webpage, I receive "cannot display the webpage" error.
Click to expand...

In IE, do you happen to have another browser installed you can try. Can you ping names at a cmd prompt by dns names (e.g. can you ping www.google.com, does it resolve?)
 
B

bsobel

Moderator Emeritus<br>Elite Member
Dec 9, 2001
13,346
0
0
Ok, looks like the problem isn't connectivity it's DNS. If you do an ipconfig /all what dns servers are configured, are they valid?

Frankly I would have thought the winsock reset would have fixed this, I really suspect the problem is still there. Exactly what tool did you run (version #, source, etc) to reset winsock?
 
B

bsobel

Moderator Emeritus<br>Elite Member
Dec 9, 2001
13,346
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0
Are other machines on that same network working correctly (e.g. have you ruled out the dns server as the problem)?

 
A

alohaking

Member
Dec 13, 2001
28
0
0
Are other machines on that same network working correctly (e.g. have you ruled out the dns server as the problem)?
Click to expand...

Yep! My laptop is what I'm posting with. I've conducted the pings with both machines.
 
A

alohaking

Member
Dec 13, 2001
28
0
0
I have reset the TCP stack via "netsh int ip reset resetlog.txt"

I also installed the exported "good keys" on the site you linked.

Still no avail.
 
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bsobel

Moderator Emeritus<br>Elite Member
Dec 9, 2001
13,346
0
0
Its possible one component in the stack got corrupted. At this point I'd do a repair install over your existing install (your settings will be kept)

 
B

bsobel

Moderator Emeritus<br>Elite Member
Dec 9, 2001
13,346
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0
Originally posted by: alohaking
I'm assuming you mean a repair install of Windows?
Click to expand...

Yea. If resetting winsock isnt fixing this, the component which actually does the dns resolution may be corrupt. A reinstall will rule that out (or fix it)
 
A

alohaking

Member
Dec 13, 2001
28
0
0
Windows Repair option did the trick....for now. I can browse just fine, however, during the repair, I was notified that several files were not found. Hopefully, they will not cause any further issues.

Thanks for all of your help folks!
 
P

pstylesss

Platinum Member
Mar 21, 2007
2,914
0
0
Originally posted by: alohaking
Windows Repair option did the trick....for now. I can browse just fine, however, during the repair, I was notified that several files were not found. Hopefully, they will not cause any further issues.

Thanks for all of your help folks!
Click to expand...

Good. If you find out what the exact cause was update the thread please.

AVG is an antivirus program that caused a similar problem on a few of my machines the end of last week.
 
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