- Nov 18, 2011
- 1,335
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- 91
As the title says, I have an extremely odd issue. I recently purchased a brand new microsoft surface 2017. Not that it matters, but it's the i5 model, 4gb of ram and 128gb of ssd storage space. After purchasing it, I used it for about 8 hours. All went well. I then did all the windows updates, all worked well. There were a few more windows updates that I did and then I shut it down for the night.
When I started the surface, it started to boot and then did a blue screen of death (bsod). I tried rebooting again, hard rebooting etc, nothing will get it back into windows.
After messing with it for a few hours, it randomly booted into windows on an attempt. It stayed in windows for about 15 seconds before giving a bsod. This has happened about 15 times, but 9 out of 10 attempts (if not more) it will not get into windows and it will bsod before that.
So, I downloaded the recovery tool, tossed it onto a flash drive. Made sure it booted from my desktop. Tossed it onto the surface, booted from it and boom another bsod. As soon as it reaches the flash drive it will bsod.
I can get into the bios and change whatever I would like, boot order, secure boot, etc. I have stayed in the bios for an hour with no issues. Everything works, touch screen, keyboard etc. I just can't get into windows at all.
Am I over looking something easy? I tried volume down and power to force it into booting from the usb drive but no luck. I also tried my windows 10 drive that I used to install windows on this pc and my wifes pc, no luck.
I really don't want to go to a microsoft store if this is something I can fix, let me know if you have any tips.
When I started the surface, it started to boot and then did a blue screen of death (bsod). I tried rebooting again, hard rebooting etc, nothing will get it back into windows.
After messing with it for a few hours, it randomly booted into windows on an attempt. It stayed in windows for about 15 seconds before giving a bsod. This has happened about 15 times, but 9 out of 10 attempts (if not more) it will not get into windows and it will bsod before that.
So, I downloaded the recovery tool, tossed it onto a flash drive. Made sure it booted from my desktop. Tossed it onto the surface, booted from it and boom another bsod. As soon as it reaches the flash drive it will bsod.
I can get into the bios and change whatever I would like, boot order, secure boot, etc. I have stayed in the bios for an hour with no issues. Everything works, touch screen, keyboard etc. I just can't get into windows at all.
Am I over looking something easy? I tried volume down and power to force it into booting from the usb drive but no luck. I also tried my windows 10 drive that I used to install windows on this pc and my wifes pc, no luck.
I really don't want to go to a microsoft store if this is something I can fix, let me know if you have any tips.