Can't access many servers on the internet

[Noema]

So now I can't access half the servers on the internet, apparently.

I'm talking about sites like wikipedia.org; newegg.com; apple.com, youtube....and many more. I just get a 'problem loading page' error after the connection times out. Google works but half the results I get from a search won't load either.

At first I thought it was a DNS problem. /flushDNS didn't work, neither did trying an alternative DNS server. I tried typing the IP address directly, nothing. Reseted modem setting, nope. Cleared temporary and internet cache, nothing. Tried disabling IPV6: nothing.

Tried Vista: same problem. Ubuntu 6.06, same problem.

Called my ISP; as always their only reply was: "must be spyware on your part".

I'm starting to freak out here...any suggestions?

 

[Goosemaster]

woah....

try these dns servers...and do some traceroutes....

68.48.0.13
68.48.0.5
4.2.2.1
4.2.2.4

 

[Noema]

Originally posted by: Goosemaster
woah....

try these dns servers...and do some traceroutes....

68.48.0.13
68.48.0.5
4.2.2.1
4.2.2.4

Thanks for the quick reply Goosemaster!

Unfortunately, they didn't work. I had already tried the bottom 2 (in fact tried 4.2.2.1 up to 6) with same results.

The top 2 ones didn't work either. The trace routes all time out after pinging myself, regardless of the server I tracert.

Not a software problem on my side, because it occurs in 3 different operating systems 🙂 So we can rule out spyware and the like.

NIC is not the problem either: tried plugging the modem via USB directly with the same results as well.

 

[Goosemaster]

Originally posted by: Noema

Originally posted by: Goosemaster
woah....

try these dns servers...and do some traceroutes....

68.48.0.13
68.48.0.5
4.2.2.1
4.2.2.4

Thanks for the quick reply Goosemaster!

Unfortunately, they didn't work. I had already tried the bottom 2 (in fact tried 4.2.2.1 up to 6) with same results.

The top 2 ones didn't work either. The trace routes all time out after pinging myself, regardless of the server I tracert.

Not a software problem on my side, because it occurs in 3 different operating systems 🙂 So we can rule out spyware and the like.

NIC is not the problem either: tried plugging the modem via USB directly with the same results as well.

try visiting sites that run on your ISP's network, such as comcast.net, neighborhood.verizon.net etc, depending on who you have.

 

[Noema]

Odd....I was able to get full access again for about 5 minutes after I reintroduced my IPS DNS.

All of a sudden it dropped again and now I can't access most sites again.

And yes Goosemaster, apparently the sites that run on my IPS's network work fine.

 

[Goosemaster]

Originally posted by: Noema
Odd....I was able to get full access again for about 5 minutes after I reintroduced my IPS DNS.

All of a sudden it dropped again and now I can't access most sites again.

And yes Goosemaster, apparently the sites that run on my IPS's network work fine.

Call your ISP. Tell it to elevate the ticket to high priority...because some of their business customers might be experiencing identical issues. 😉

 

[Noema]

Well, according to my ISP...there's nothing wrong on their end so...

Times like this make me realize how much I depend on the internet 🙁

 

[spidey07]

sounds like they have a routing problem.

perform traceroute to the sites in question (use those DNS server goosemaster put, use the program 'nslookup' to change servers)

nslookup
server x.x.x.x
www.wikipedia.org

then from windows
tracert -d x.x.x.x (where that is the IP address of the site)

Send that to the ISP.

 

[Noema]

Thanks for the reply, spidey07.

Originally posted by: spidey07
sounds like they have a routing problem.

If they do, they won't admit to it. I just spent 20 minutes on the phone with a guy who denied anything being wrong on their end.

perform traceroute to the sites in question (use those DNS server goosemaster put, use the program 'nslookup' to change servers)

nslookup
server x.x.x.x
www.wikipedia.org

then from windows
tracert -d x.x.x.x (where that is the IP address of the site)

Send that to the ISP.

I tried tracert -d 66.230.200.100. It just pings my routers own IP and then timeouts on all requests. This happens regardless of the DNS being used. This happens also no matter which server I try to do a tracert to, even if I introduce the IP directly.

 

[Goosemaster]

Originally posted by: Noema
Thanks for the reply, spidey07.

Originally posted by: spidey07
sounds like they have a routing problem.

If they do, they won't admit to it. I just spent 20 minutes on the phone with a guy who denied anything being wrong on their end.

those guys are peons in a world of real men. tell them that you want to speak to their supervisor. don't take no for an answer. if they BS you, jsut threaten to cancel the service. if they don''t flinch, call corporate.

if it isn't resolved, cancel service.

 

[Goosemaster]

Originally posted by: Noema


I tried tracert -d 66.230.200.100. It just pings my routers own IP and then timeouts on all requests. This happens regardless of the DNS being used. This happens also no matter which server I try to do a tracert to, even if I introduce the IP directly.

tracert 4.2.2.1


aye, and I agree with spidey that you should try accessing sites by IP to see if they aren't blocked outright.

 

[Noema]

Well, just got back from work and everything is working fine, for now at least. Which I suppose confirms it was a problem on their end, because I really didn't do anything to my PC or modem.

I must mention that I live in mexico city, and down here we are stuck with only one big ISP (Telmex, which is also the biggest telephone company in latin america). I have no choice but ADSL here and the service is often lacking, not to mention overpriced. There's no real cable internet here yet, and unless one is willing to change all the wiring to get a different telephone company to get another ISP, one is stuck with Telmex.

Anyway, thanks for the replies spidey07 and Goosemaster :beer: 😀

 

[ktwebb]

Sometimes that's just how it works. Our network guys are famous for saying nothing is wrong. Then, as if by a miracle, once they have been identified of a problem it magically goes away. Of course the denial remains that they did anything. this has almost become routine. And this isn't even a dig really. They blame the server guys, we blame network. The application owners blame our servers, we blame the app. It's a fun little game that will continue indefinitely I am sure. Actual blame is spread out. Sometimes it's us, sometimes the app, sometimes the network and none of us take responsibility very often. The networking crew have never accepted blame. Well unless a switch in a rack goes down or something dramatic like that where there is no way to deny it. It's comical at times and just an accepted enterprise level protocol.

 

[Noema]

Originally posted by: ktwebb
Sometimes that's just how it works. Our network guys are famous for saying nothing is wrong. Then, as if by a miracle, once they have been identified of a problem it magically goes away. Of course the denial remains that they did anything. this has almost become routine. And this isn't even a dig really. They blame the server guys, we blame network. The application owners blame our servers, we blame the app. It's a fun little game that will continue indefinitely I am sure. Actual blame is spread out. Sometimes it's us, sometimes the app, sometimes the network and none of us take responsibility very often. The networking crew have never accepted blame. Well unless a switch in a rack goes down or something dramatic like that where there is no way to deny it. It's comical at times and just an accepted enterprise level protocol.

Yeah. I was definetly their problem: just talked to a bunch of guys who have the same ISP and they had the exact same problem yesterday, including our IT guy at work.

That's what I dislike about the internet sometimes: you are relying completely on a bunch of people you don't know and there's absolutely nothing you could do about it, other that change ISP to other guys you don't know and who might be pulling the same stunts.

This is a sign that I need to go out more, indeed, if somehting like a flaky internet connection can get me all freaked out.