Canon Service Notice: CCD Image Sensor Advisory

[ojai00]

From Canon's website

Affected Products:
Digital Cameras: PowerShot A60, A70, A75, A300, A310, S230, SD100, SD110
Camcorders: ZR60, ZR65, ZR70,ZR80,ZR85, ZR90, ELURA 40MC, ELURA 50

It has recently come to our attention that the vendor-supplied CCD image sensor used in Canon digital camera and digital camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.

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My S230 exhibited the same problem. Even though it is out of warranty, they are allowing me to send it in to get repaired. I noticed a lot of people were having this problem when I was searching for a solution. Hope this can help you guys out! 🙂

 

[Lord Evermore]

Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor

So they know that these cameras have this faulty sensor, but in order to get it replaced you actually have to experience the problem, instead of fixing it before customers end up in a situation where it manifests. Way to cheap out.

 

[Sniper82]

Originally posted by: Lord Evermore

Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor

So they know that these cameras have this faulty sensor, but in order to get it replaced you actually have to experience the problem, instead of fixing it before customers end up in a situation where it manifests. Way to cheap out.

I just shipped my A60 out yesterday for the repairs because it crapped out. I guess its possible that not all of them are faulty and alot of cameras may never experience the problem(even if its faulty). So why should they have to repairs thousands of camera's that may never needed it?

I found out at this link which Canon isn't the only one with the problem:
http://forums.anandtech.com/messageview...atid=40&threadid=1710398&enterthread=y

 

[daniel1113]

Originally posted by: Lord Evermore

Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor

So they know that these cameras have this faulty sensor, but in order to get it replaced you actually have to experience the problem, instead of fixing it before customers end up in a situation where it manifests. Way to cheap out.

Did you read the notice? The problem is supposedly extremely rare, and quite frankly, a camera isn't a car... your life doesn't depend on it. By only fixing the sensors that are affected by the problem, Canon probably saves a ton of money, and this will reflect on the price paid by the consumer in the future.

 

[SuperNaruto]

Last year called..

http://forums.anandtech.com/messageview...atid=40&threadid=1710398&enterthread=y