Cannot get online w/ new firefox 30

[fritzfield]

I updated firefox from 29 to 30 and now I got an "unable to connect " message but IE and Chrome both work fine.

I went to the windows firewall and added it to the allowed apps and it worked only once, but when I got out and tried to get back, I got the unable to connect message again, even though the firefox is still an allowed app.

Any idea why it stopped accessing the internet?

 

[Ketchup]

Temporarily disable your AV and any other Firewall program you have running. Did that change anything?

 

[ImDonly1]

Check proxy settings?
Re-install?

 

[ImpulsE69]

Holy sh!t! They've made the worlds safest browser! 😵

on a serious note, what they said 🙂

 

[sweenish]

When I had a similar issue, checking proxy under the dial-up section was the trick.

 

[fritzfield]

I removed all security software. The last one removed was Norton Security Suite that Comcast provides. Once that was gone everything works. I have paid copy of Malwarebytes to re-install. Should I give Norton another chance or are there better alternative antivirus programs?

Thanks for all the help.

 

[balloonshark]

Do you not use Norton's firewall? In the first post you mentioned allowing FF in Windows firewall. Hopefully two firewalls weren't running in tandem.

I'd say all you needed to do is allow FF through Norton's firewall.

 

[fritzfield]

So, would Malwarebytes and Norton Internet Security play nice if I re-install them? Should I use the Windows Firewall or the one w/ NIS? I must have had both turned on and that is probably the cause of the problem. Which one is least likely to cause problems but give the best Firewall?

Thanks again.

 

[Ketchup]

NIS on it's own should be fine. Just elect to use the standard options, and it should take care of disabling conflicting apps (such as Defender and Firewall).

Having said that, you are at least the 5th person I have read in these forums over the past couple weeks that had the same problem on their pc (Antivirus causing loss of Internal access).

I wonder if there is a bad AV definition making the rounds. For the record, I am running MSE and haven't run into this issue.