Cannot change my email address.

[Envoi]

I keep trying to update my email address in my profile. The address listed will be de-activated in about one month. I am able to change the email address on the profile screen and update the information. Then I get a message that says my temporary password will be emailed to the address I just added in the profile and I am logged of the system. I then check my email account and nothing. Not even a day later. So, today I try using a different email address, a domain that I have registered, so that I can check all spam filters and turn them off. Still nothing. By the way, neither of the account were hotmail, msn, aol, etc. The first one I tried was a Comcast account. The second was a "kukos.net" account. I can still log in with my old credentials, but my Suscom email address is still associated with my user name. I've turned off all auto-delete filters and have check all junk folders associated with both email accounts.

Let me know if there is something more I can do. My Suscom account goes away in about a month and I want to keep my account info accurate.

Thanks,
--Kris

 

[olds]

It may be a security setting on your machine.
Easiest thing is to send a polite PM to the Mods and ask them to do it for you if turning off your firewall/Norton's, etc doesn't do it.

 

[altonb1]

Originally posted by: Envoi
I keep trying to update my email address in my profile. The address listed will be de-activated in about one month. I am able to change the email address on the profile screen and update the information. Then I get a message that says my temporary password will be emailed to the address I just added in the profile and I am logged of the system. I then check my email account and nothing. Not even a day later. So, today I try using a different email address, a domain that I have registered, so that I can check all spam filters and turn them off. Still nothing. By the way, neither of the account were hotmail, msn, aol, etc. The first one I tried was a Comcast account. The second was a "kukos.net" account. I can still log in with my old credentials, but my Suscom email address is still associated with my user name. I've turned off all auto-delete filters and have check all junk folders associated with both email accounts.

Let me know if there is something more I can do. My Suscom account goes away in about a month and I want to keep my account info accurate.

Thanks,
--Kris

I swapped mine from suscom to comcast several weeks ago w/o a problem. It is definitely something on your system--do you have some kind of filter on that would block email from anadtech? Try logging into webmail and see if the spam filter is catching it.

 

[Envoi]

Got it! Thanks for the replies. I knew that I had all filters turned off except local ones, and nothing was set to auto delete. So, it wasn't filters. I even have the Norton Antivirus email filter turned off. However, when oldsmoboat mentioned Norton it reminded me that I had an issue where I couldn't change my avatar unless I turned off Norton first. So, I tried to turn it off after clicking on the profile link , but before clicking "update profile". No good.

Solution:

Turn off Antivirus software BEFORE clicking on the profile link. Worked like a charm.

Thanks again.
--Kris