Nothing wrong with the service, it's been fine. But because of my financial situation, I had to drop Comcast. And without the cable modem, Vonage is pretty useless.
So I go to their website 2 weeks ago to cancel. Must call. Can't be done online. Well, that's a load of crap. I can sign up online and they can take my money online but I can't cancel?
So at least every other day, at various times of day, I call. 6 nested menus later I'm informed the wait time is 15-25 minutes. Hmm... That's not an automated recording that changes the time based on call load. It's a static recording. WTF?
Anyway, every time I'm on for at least 30 minutes. Once for an hour. Before I give up.
Screw that. I changed my credit card # to my PayPal debit card that never has any money in it and emailed Vonage asking them to cancel my service.
EDIT: Some <cough>trolls</cough> seem confused on this point: The router I sold was a Linksys that I PURCHASED. No free adapters from Vonage or anything like that.
--------------
UPDATE 2/27
This is REDICULOUS!!!
They refuse to cancel via email.
Top it off, they've locked the mac address of my router to my account. So the guy I sold it to can't register it with them. I call tech support and they say they can't release the mac address until I cancel my account. ARRRGGGHHHH!!!! I asked what if I bought a new router and sold my old one, would the old one be useless because I still have an account? I was told yes by my friend in India.
He gave me a different phone number to the account management department to cancel, and it just goes to the same place as the other numbers.
This is FREAKING REDICULOUS!!!!
----------------------
Update 2/27
I got this from the buyer of my router:
This is after my man "Walker" said the mac would be available immediately.
God this is pathetic. I used to tell everybody to use Vonage. Never EVER again. The link to this thread is in all my sigs now. :|
------------------------
UPDATE 2/28
Wow. Now the guy who bought my router is being told that until my balance is paid ($41.19) they won't release the mac address for him to use. So I've been on the phone with them (even though I called NJ, I got India again... Vic) for 45 minutes just trying to give them a valid CC#. Vic got a decline when processing the card. I'm looking at my account online and there's WELL over $41 available. Vic proceeds to argue with me that he couldn't possibly enter something incorrectly.
I ask for a supervisor. Franz. (Right.)
He enters my CC# and amazingly it works. :roll:
Now, I ask to release my mac address so the other person can use (though why he would want Vonage after all this is beyond me). I'm told a ticket has to be entered to the engineering dept. It will be done in 24 hours. UNBELIEVABLE!!!
---------------------------------
Update 3/2
Letter from the buyer of my router:
I then say I'll take it back if I can't convince them to do him right. Later he replied:
I'm just stunned by how crappy they are.
So I go to their website 2 weeks ago to cancel. Must call. Can't be done online. Well, that's a load of crap. I can sign up online and they can take my money online but I can't cancel?
So at least every other day, at various times of day, I call. 6 nested menus later I'm informed the wait time is 15-25 minutes. Hmm... That's not an automated recording that changes the time based on call load. It's a static recording. WTF?
Anyway, every time I'm on for at least 30 minutes. Once for an hour. Before I give up.
Screw that. I changed my credit card # to my PayPal debit card that never has any money in it and emailed Vonage asking them to cancel my service.
EDIT: Some <cough>trolls</cough> seem confused on this point: The router I sold was a Linksys that I PURCHASED. No free adapters from Vonage or anything like that.
--------------
UPDATE 2/27
This is REDICULOUS!!!
They refuse to cancel via email.
Top it off, they've locked the mac address of my router to my account. So the guy I sold it to can't register it with them. I call tech support and they say they can't release the mac address until I cancel my account. ARRRGGGHHHH!!!! I asked what if I bought a new router and sold my old one, would the old one be useless because I still have an account? I was told yes by my friend in India.
He gave me a different phone number to the account management department to cancel, and it just goes to the same place as the other numbers.
This is FREAKING REDICULOUS!!!!
----------------------
Update 2/27
I got this from the buyer of my router:
This is after my man "Walker" said the mac would be available immediately.
God this is pathetic. I used to tell everybody to use Vonage. Never EVER again. The link to this thread is in all my sigs now. :|
------------------------
UPDATE 2/28
Wow. Now the guy who bought my router is being told that until my balance is paid ($41.19) they won't release the mac address for him to use. So I've been on the phone with them (even though I called NJ, I got India again... Vic) for 45 minutes just trying to give them a valid CC#. Vic got a decline when processing the card. I'm looking at my account online and there's WELL over $41 available. Vic proceeds to argue with me that he couldn't possibly enter something incorrectly.
I ask for a supervisor. Franz. (Right.)
He enters my CC# and amazingly it works. :roll:
Now, I ask to release my mac address so the other person can use (though why he would want Vonage after all this is beyond me). I'm told a ticket has to be entered to the engineering dept. It will be done in 24 hours. UNBELIEVABLE!!!
---------------------------------
Update 3/2
Letter from the buyer of my router:
I then say I'll take it back if I can't convince them to do him right. Later he replied:
I'm just stunned by how crappy they are.
, right?
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