Cancelling AOL

[jonnyGURU]

From this blog:

How hard is it to cancel AOL?

I decided to find out.

Here?s the setup.

I had an AOL account years ago. I kept it around because many of the suits in my office use AOL. When the boss needs AOL fixed, you?d better have an account to get it running. That?s fine with me. It made troubleshooting much easier. Even though my father and mother both had accounts under mine, their computer didn?t even have the software installed. No one in my family was using it, and at most I was using it once a month.

Recently, I decided that I could spend $14.95 a month in many better ways, and decided to cancel the AOL account. Knowing the horror stories, I decided to do the deed at work where I could record the whole thing. I knew it was going to be good, but I had no idea it would be the abusive disaster it was.

The recording can be heard here.

The highlight for me? Him asking for my father when the account is mine, the name on the account is mine, and the card paying the bill is in my name.

Warning: I know the audio on my end is a bit weak. I don?t have the greatest phone recording setup. Anyone else have an interesting ?cancellation? story from AOL or some other company?

I searched for the keyword "AOL" in Off Topic and didn't come up with anything. Then again, ever since they BROKE the search function in FuseTalk a couple months ago, I haven't been able to find anything.

 

[So]

There was a thread with over 100 posts yesterday

 

[EKKC]

is there a transcript so i can read? and this the same post about the aol guy who got fired for reading the "please dont cancel us we need your money" script?

 

[So]

Originally posted by: EKKC
is there a transcript so i can read? and this the same post about the aol guy who got fired for reading the "please dont cancel us we need your money" script?

The other thread has a link to the original blog. The comments for the blog has a couple of transcripts.

 

[jonnyGURU]

Why doesn't the search work on Anandtech anymore?

This is such a pisser. I can search for "AOL" and not find a thread posted yesterday about a guy that's trying to cancel AOL? That's just sad.

 

[So]

Originally posted by: jonnyGURU
Why doesn't the search work on Anandtech anymore?

This is such a pisser. I can search for "AOL" and not find a thread posted yesterday about a guy that's trying to cancel AOL? That's just sad.

Yah, I know. Search is...well...abysmal

 

[moshquerade]

Originally posted by: jonnyGURU
Why doesn't the search work on Anandtech anymore?

This is such a pisser. I can search for "AOL" and not find a thread posted yesterday about a guy that's trying to cancel AOL? That's just sad.

it is sad.

if you search on ATOT and nothing shows up does the thread really exist? or is this a dream? all a bad dream . . .

 

[archcommus]

Originally posted by: moshquerade

Originally posted by: jonnyGURU
Why doesn't the search work on Anandtech anymore?

This is such a pisser. I can search for "AOL" and not find a thread posted yesterday about a guy that's trying to cancel AOL? That's just sad.

it is sad.

if you search on ATOT and nothing shows up does the thread really exist? or is this a dream? all a bad dream . . .

So it's a Fusetalk thing and not AT's fault?