Can you guys help me with a cable modem problem?

rambow

Banned
Dec 6, 2005
188
0
0
The "Arris" (arris is the brand) modem that comcast gave me is usb and ethernet compatible, however, only the usb works.

When I connect to my computer via ethernet, the 'getting IP address' message comes up then goes away saying that it was unplugged. I'm sure its not a problem with the hardware on my end, and that it is infact a problem I need to solve with the modem.
Any suggestions?

Connecting via usb works without problems, but I kinda need ethernet for my network, since the bridge I currently have set up is annoying. Comcast says that since my modem is up and running and the network I have works, they don't think I should get a replacement.

Cliffs:
1. Connect Comp/Modem via ethernet
2. Get errors that would imply that im constantly plugging in and unplugging ethernet cable
3. USB works fine
4. Needs ethernet for $$$profit
 

ojai00

Diamond Member
Sep 29, 2001
3,291
1
81
I would check to see if the cable that's connecting to the model is a crossover cable. That can cause occasional problems. Otherwise, I would get another modem.