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Can you believe what Abit tried to pull on me!

B

Bartman

Senior member
I sent in my BH6 to be RMAed because of an intermittent keyboard port. I marked a corner of the board to see if they?d send the same one back to me. Well guess what, when I opened the box today they packaged the EXACT same board I sent to them in a nice new retail box and sent it back. I checked to see if they maybe replaced the port or something?.nothing! I was about to fly off the handle! I called them and asked exactly how they repaired the board. The lady told me the tech flashed the bios and tested the port and it worked. AHHH!!! I?m sure it did work for the 10sec he tested it for! I asked if he wiggled or fooled around with it at all, ?duhh.. I don?t know? Well just as I guessed it still is intermittent.

I asked what we where going to do about this. She offered to have me send it back (at my expense) and they?d send me another. ERR!! Wrong!

I said how about this, seeing as how I?ve already been without my system for the two weeks that you were supposed to be fixing it, you send me a new one next day air and I?ll send this one back at your expense. Why should I spend another $8 bucks to send back your mistake and I?ve already paid your $25 fee for the RMA.

After some ?negotiating? I have there UPS account # to send it back and my new board is in the mail next day air.

I?ve used this board for over a year and it worked fine then one day the keyboard port went on the fritz, you have to wiggle so it?ll work, after trying 5 other working keyboards I?m sure it?s the port.

How nuts!

Bart
 
I know a few VARs who dropped Abit boards from their line because of this sort of problem. Way to many people complaining I was told.
 
I seriously question their technical support. I had a problem with my KA7. It was posting, showing the speed of the processor, counting the RAM, seeing my SCSI card and hard drives, then it would get to "Verifying DMI Pool" and just HANG. I contacted their tech support and the person on the other end was of NO assistance. I said "I will mess with it some more" and hung up. Called back about a half an hour later and got the SAME guy. He said that they could "RMA" it for $25 and that they would either fix my board or send a new one. I told him I would call him back. 🙂

I went back to the shop I got the board from and exchanged it for another.

Their products are GREAT, as long as you never have any problems with them. 🙂
 
Believe it or not this isn't the first thing I've ever RMAed*G* but this is the worst one I've ever had.

Really guys am I asking to much here?! I bit the bullet over there little $25 dollor fee, camly waited 2 weeks for it to come in, and only expected to have the board fixed when I got it back.

I hope the diden't think all I wanted was to have the bios flashed. I'm wondering if they even did that seeing as how I had the latest QN bios on there.

All I have to say is it had better get fixed fast, if I have to send it back again I'm pack myself in a box with a 8" knife, express mail my a$$ over there and fix it personally.

Bart
 
haha... good job... that's exactly what I would do in that situation... make them pay, b/c now it's their fault, although it was their fault before, you accepted the contract, but they muffed up, so they pay to send a new board 🙂
 
vailr, SS BIOS: yeah that's the one that spells System "Sytem" on boot. Abit quality! Now that we're all whinging... I think my fan headers are blown otherwise I have been happy with the longevity of the board but that isn't really Abit's doing so much as Intel's mistakes. The soft menu and voltage adjustments are what I bought it for though and they have been indispensable.
 
I have to agree about Abits being crap. I mean they are fantastic boards when the work, but the problem is, is that they dont always work. Ive had so many problems, that even tho I have bought (and helped other people buy and install) about 30 boards, I am (after I get the new 815e board from Asus) never going to use another piece of crap of theirs again.
 
I have to step up here and say that I have had 5 different Abit boards and the KA7 I referred to earlier in the thread was the first time I have ever had any problems. But I definitely don't get a warm, fuzzy feeling about my motherboard anymore. I would like to know that if something goes wrong, the company will take responsibility if need be. I definitely didn't get that when I spoke with their Tech Support.
 
hehe...my KA7 died....and I need to wait 4-5 weeks for it to be RMA'ed. 4-5 weeks.....ugh.... Well, guess its time I learend my lesson, and to find better manufacturers.
 
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