Can we start a class action suit against Comcast? ATOT Lawyers?

Discussion in 'Off Topic' started by SSSnail, Jun 14, 2010.

  1. SSSnail

    SSSnail Lifer

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    It's a long read, and a bit silly (I was bored so I decided to troll the rep), but join me in my cause!!!
    Cliffs for the lazy:
    Signed up for Comcast Xfinity 3 months ago for $19.99.
    Bills say "SERVICE for $24.99"
    Argued with reps, for the lulz.
    Want mah $5 so I can has cheezbrgr.
     
  2. Bignate603

    Bignate603 Lifer

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    Holy wall of text, batman. I'm not reading that.
     
  3. SSSnail

    SSSnail Lifer

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    It's sort of entertaining, if you are as bored as I was.
     
  4. zinfamous

    zinfamous No Lifer

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    thread failed when SSSnail tapped "ctrl + v"
     
  5. Aluvus

    Aluvus Platinum Member

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    You used to be able to buy them at Best Buy. Not really a good deal to provide your own, IMO.
     
  6. Pegun

    Pegun Golden Member

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    That is ridiculous, keep us updated on how you make out with the phone techs
     
  7. AndroidVageta

    AndroidVageta Banned

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    Yeah, Id love to hear how this goes. What they are doing is false advertising if Ive ever seen it.

    AND SOME ADVICE! REMOVE ALL THE BS ABOVE LIKE TIME STAMPS AND SHIT!
     
  8. nace186

    nace186 Platinum Member

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    Man, at least add a clip or something...
     
  9. FelixDeCat

    FelixDeCat Lifer

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    Enjoy the rest of your day and take care.
     
  10. jlee

    jlee Lifer

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    tl;dr buy your own modem.

    Back in the days of dialup, ISPs didn't give modems away either.
     
  11. Soundmanred

    Soundmanred Lifer

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    You sound like kind of an ass, and yes you can buy your own modem.
    I got my last one off Craigslist cheap.
    You made the point to her that $19.99 was for the SERVICE.
    The SERVICE does not include HARDWARE, it's a SERVICE.
    They should be more clear however, and I'm no fan of Comcast, but treating a rep like that makes me dislike you more than I do Comcast.
     
  12. guyver01

    guyver01 Lifer

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    Dear Mrs SSSnail..

    Thank you for bringing your billing discrepancy to our attention. As i understand it, you signed up for the $19.99/six months promo for our Xfiniti! Internet Service. As i also understand it, you do not have our Television or Phone Service. As our promotion clearly state "Offer limited to Performance High-Speed Internet and requires subscription to either Comcast Cable or phone service at regular rates. " and you do not have either of the necessary services, we will be returning your bill to $59.95 immediately.

    Again, thank you for bringing this billing discrepancy to our attention.

    Sincerely

    Comcast Executive Resolution Team.


    Terms and Conditions may be found online at:
    http://www.comcast.com/Corporate/legal/HighSpeedInternet_Offer.html
     
  13. olds

    olds Elite Member

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    Kind of funny.
    I moved last year and had to resign up for Comcast as it was a different service area. I have owned my modem for years but they still charged me $5 a month at the new address. The people online couldn't fix it but one call to the 800 # got it taken care of.
     
  14. Zebo

    Zebo Elite Member

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    LOLZ pwned and "Equipment, installation and taxes extra"

    2x pwned.

    OP you're a fool and probably UE fool by wasting so much time w/$5 fkn dollars.
     
  15. Bl0cks

    Bl0cks Golden Member

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    I once paid for a gas hose...
     
  16. SSSnail

    SSSnail Lifer

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    Sure, you got $5 to give me since you're so rich? I take paypal.

    I do care when they don't put that on the bills, if they did, then it's black and white (so to speak) and I'd have never raised a question.

    Hose, not ho's. If it's hose, quit driving away with it still in your gas tank.
     
  17. Capt Caveman

    Capt Caveman Lifer

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    OP - is this the first time signing-up for internet service? If you don't own a modem, you must rent one.

    OP self-pwnd himself.
     
  18. kstu

    kstu Golden Member

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    OP fails. and is also a dick to cs reps.
     
  19. Meghan54

    Meghan54 Diamond Member

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    Ummmmm....no?
     
  20. SSSnail

    SSSnail Lifer

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    Yup, really, first time ever...

    All the other times though, I see line item charges. So without the line item, they're free to charge whatever they want? They never told me what the rental would be, not before, during or after the installation. The charge would just appear on the bills. They didn't even tell me what the installation charge was, only AFTER it came to me in a form of a bill that I would see it.

    But, support their shady practices. What happened to just put a price on everything, like honest businesses would do? I know it's the wrong person to voice my concerns to, but it's a start and I was bored.

    Edit: you guys work in CS or something?
     
  21. Zebo

    Zebo Elite Member

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    No but I can send you a modem probably. LML around.
     
  22. SSSnail

    SSSnail Lifer

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    OK, I'll pay ya! :awe:

    Then, I can have another conversation with another reps, and after some winded whining I can say "I followed your advice and got my own modem"...
     
  23. allthatisman

    allthatisman Senior member

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    As much as I HATE Comcast, and feel your pain... you are in the wrong.

    Exhibit A:
    http://www.comcast.com/Corporate/legal/HighSpeedInternet_Offer.html

    ...from your link...

    Check it:
    http://www.newegg.com/Store/SubCateg...18&name=Modems

    A whole page of modems you can buy, to own, and NEVER pay thier crazy $5 a month... again, I feel your pain, since as a cable company, and like all the others, they have us by the balls, since you can't exactly "grow" your own internet...

    I once argued with a CSR, and I actually WAS in the right... Uverse customer support was just plain rude, that is when I got all:

    [​IMG]
    I don't like people playin on my phone...
     
  24. Schadenfroh

    Schadenfroh Elite Member

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    Comcast provides me with my internets. I cannot allow you to harm Comcast.
     
  25. Capt Caveman

    Capt Caveman Lifer

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    nvm
     
    #25 Capt Caveman, Jun 15, 2010
    Last edited: Jun 15, 2010