Can someone help me analyze my dump files?

[nebula]

I have a new system build and I've been using Acronis to make incremental backups and it has been working fine. Last night tried to make an image and right after I selected the OS partition, I got a stop error. Tried again and same thing. The system rebooted quickly but I saw it say "IRQ NOT LESS THAN OR EQUAL". I have the dump files and I've looked at them with dumpchk but I'm not sure what it's telling me.

The only thing I think I've changed other than installing some software is I THINK I added my Leadtek PVR2000 since the last image, but not sure.

 

[Fardringle]

The "IRQL_NOT_LESS_THAN_OR_EQUAL" blue screen errors usually have a driver or file name immediately after that line.

They also have a line that looks something like this: "STOP: 0x000000e3 (0x00000000, 0x00000000, 0x00000000).


If you can read the whole error screen, let us know if there is a file name after the IRQL line, and if so, what it is. Also, please let us know what the STOP line says. This will help us identify the cause of the problem and possibly find a solution.

 

[nebula]

I'm not on the system in question right now so I'll have to get this later. I do believe there is a setting so the system won't reboot right away so I can read it.

Thanks and I'll get this ASAP.

 

[BadThad]

Originally posted by: Fardringle
The "IRQL_NOT_LESS_THAN_OR_EQUAL" blue screen errors usually have a driver or file name immediately after that line.

They also have a line that looks something like this: "STOP: 0x000000e3 (0x00000000, 0x00000000, 0x00000000).


If you can read the whole error screen, let us know if there is a file name after the IRQL line, and if so, what it is. Also, please let us know what the STOP line says. This will help us identify the cause of the problem and possibly find a solution.

Right.

You added hardware? You may just have a resource conflict. Check your Asus manual for the PCI sharing table, Asus always lists one. Chances are one of your PCI devices doesn't like sharing an IRQ. Try moving the PVR card to a slot that shows as "USED" in your Asus manual.

 

[nebula]

Originally posted by: BadThad
Right.

You added hardware? You may just have a resource conflict. Check your Asus manual for the PCI sharing table, Asus always lists one. Chances are one of your PCI devices doesn't like sharing an IRQ. Try moving the PVR card to a slot that shows as "USED" in your Asus manual.

IIRC, I added the PVR card since my last successful image, I think. I also noticed that if I use the Promise IDE port, 3rd IDE, my mouse got jerky. I looked at the Windows IRQ listing at that time and I think the PVR card was on 18 which is shared with the Promise IDE. Anyway, I have a few things here to try, I'll report back...

 

[Green Man]

IRQL errors are not related to IRQs and are typically caused by driver issues. No need to change PCI slots or worry about sharing IRQs.

 

[nebula]

Originally posted by: Green Man
IRQL errors are not related to IRQs and are typically caused by driver issues. No need to change PCI slots or worry about sharing IRQs.

OK then what do you recommend to find the problem? I found this article, is this the way to go? Analyze Dump Files

 

[Green Man]

Originally posted by: nebula

OK then what do you recommend to find the problem? I found this article, is this the way to go? Analyze Dump Files

Thanks for the link. I've never seen that tool.

You need to find the driver that's causing the issue. If you didn't get it from the stop screen and can't get it from event viewer, that tool looks like it might be very helpful.

 

[nebula]

OK finally had time to crash my system. 🙂 Here are the details:

STOP 0x000000D1 (0x00000000, 0x00000005, 0x00000001, 0xF74038EE)

The driver listed was: ulsata.sys

Which is the Promise 378 controller for my two extra SATA ports and extra IDE port. I know some say this doesn't matter but that controller is sharing the IRQ with my PVR card. I didn't get a chance to pull out the PVR just to see. I want to try that because I swear I had the Promise drivers loaded just fine before I put in the PVR.

I have a feeling the Promise drivers aren't polished yet since my mouse gets jerky if I attach an IDE HD to that Promise port. Anyone found any newer version of them yet? Mine are 1.00.0.28 and both the Promise and Asus websites only have this (old) version.