Can I fix this myself? TV arrived with coax input broken off.

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viivo

Diamond Member
May 4, 2002
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Ordered a 42" Panasonic. Upon unboxing I found a small threaded part that I did not initially recognize and thought was part of the mounting hardware. Only after looking at the back of the TV did I see a hole where the coaxial/antenna input should be. Inside is a small beige circuit board with a hole in the middle. The TV is in perfect shape and packaging looked good, so I have no idea how this could have happened.

Can I fix this? I really do not want to return the tv, and I'd rather live without OTA channels than go through the hassle of sending this back, but I'd also like to fix it if I can.
 

imagoon

Diamond Member
Feb 19, 2003
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Typically to repair it you need to buy the entire tuner and solder it in place of the old broken tuner.
 

mindless1

Diamond Member
Aug 11, 2001
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Can you fix it? Sure it can be fixed, but by asking it makes the question seem to revolve around your particular skill sets, tools and supplies, and being able to find replacement parts if needed.

You'll need to assess whether the part it mounts to is damaged and if so, if that can be repaired. If the circuit board is cracked you may need a replacement board, or to fortify the area with epoxy and solder on jumper leads to rebuild the traces, or if it's a modular tuner (metal box) that that threaded connector broke off of, you might need to get a new connector and solder or fasten it with nuts, or even a whole new tuner box if it's not salvageable. If it was soldered on the PCB then it's possible the solder pads are ripped off and you might need to cut and glue down some copper foil as replacement pads or epoxy the connector on as a mechanical connection and solder wires to the remaining intact traces or ground plane.

I'm probably making it seem more difficult than it is by listing several things, most of which you won't have to do. It's quite possible that 3/4ths of the work is just taking the TV apart and putting it back together which by itself could void the warranty if it leaves any detectable marks or breaks any seals. Same goes for reattaching the connector if you have to use any repair method beyond soldering it on so it looks like it (should have) did from the factory.

If you have problems completing the repair you might get help from someone here by linking pictures of what you're dealing with. I mean once it's open and accessible.
 
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C1

Platinum Member
Feb 21, 2008
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Id agree. It may just be that someone on the assembly line just didnt complete the installation and all that really needs to be done is use that loose threaded fastener that you found to secure the circuit card/connector to the inside back of the case (also brings connector outside the back of cases).
 

jackofalltrades

Senior member
Feb 25, 2007
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Send it back if it's new if it's used fix it. Don't open up a new tv it will have no coverage if you do. You will be blamed as the reason it died. even if you don't think you will use that part it will get you later if something else breaks.
 

Modelworks

Lifer
Feb 22, 2007
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If you have used a soldering iron often then it isn't a hard fix, done literally hundreds of them. The problem is that inside the tuner the parts are very small, smaller than most other SMT parts. One slip of the iron can not only destroy the tuner but ruin the set. The tuner will be powered by the main logic supply and the data lines used to interface the tuner will be present as well, screw those up and you could end up with a hung processor and a dead set.

I would call the store and complain. Tell them how hard it will be to ship it back and make it sound like a really big deal and how disappointed you are. See if you can get them to cross ship a replacement so you can just send back the broken one when you get a new one.

If you remove the cover yourself then you void all warranties if anything fails in the future, and they WILL know if you remove the cover. I worked warranty repair and we had all sorts of ways of telling if someone had opened a product trying a self repair. One of the ones that many people never know about is that when electronics are assembled they are done so with the screws being put in with drivers that have a specific torque setting. Using a torque wrench to remove screws on expensive sets allowed us to know if someone had been inside the unit. If all the screws are a different torque then we knew.
 

irishScott

Lifer
Oct 10, 2006
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If you have used a soldering iron often then it isn't a hard fix, done literally hundreds of them. The problem is that inside the tuner the parts are very small, smaller than most other SMT parts. One slip of the iron can not only destroy the tuner but ruin the set. The tuner will be powered by the main logic supply and the data lines used to interface the tuner will be present as well, screw those up and you could end up with a hung processor and a dead set.

I would call the store and complain. Tell them how hard it will be to ship it back and make it sound like a really big deal and how disappointed you are. See if you can get them to cross ship a replacement so you can just send back the broken one when you get a new one.

If you remove the cover yourself then you void all warranties if anything fails in the future, and they WILL know if you remove the cover. I worked warranty repair and we had all sorts of ways of telling if someone had opened a product trying a self repair. One of the ones that many people never know about is that when electronics are assembled they are done so with the screws being put in with drivers that have a specific torque setting. Using a torque wrench to remove screws on expensive sets allowed us to know if someone had been inside the unit. If all the screws are a different torque then we knew.

Wow, cool to know. And here I thought you guys just loctited everything and checked if it was sealed or not.
 

mindless1

Diamond Member
Aug 11, 2001
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RE: screw torque, maybe what modelworks wrote is true, or maybe it's just crazyiness. I don't want to offend but to me it is crazy. It''s very common for equipment to not have the same torque on all screws, some even break studs due to excessive torque.

I always take apart equipment and have never had an issue about torque, and consider it a crazy delusion that any manufacturer will measure it. 100% of the time I have taken things apart if it had failed, and never had a warranty refusal, BUT, I do try to leave no traces, take this for what it's worth.

Yes, taking it apart is a risk, but torque on screws? Sorry but that is more geek thought and idealism than truth, I call you on that and call bullshit. I've taken apart far far too many things with never ever any repercussions for that to be relevant, even if it is true for some particular piece of hardware.
 
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PottedMeat

Lifer
Apr 17, 2002
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RE: screw torque, maybe what modelworks wrote is true, or maybe it's just crazyiness. I don't want to offend but to me it is crazy. It''s very common for equipment to not have the same torque on all screws, some even break studs due to excessive torque.

I always take apart equipment and have never had an issue about torque, and consider it a crazy delusion that any manufacturer will measure it. 100% of the time I have taken things apart if it had failed, and never had a warranty refusal, BUT, I do try to leave no traces, take this for what it's worth.

Yes, taking it apart is a risk, but torque on screws? Sorry but that is more geek thought and idealism than truth, I call you on that and call bullshit. I've taken apart far far too many things with never ever any repercussions for that to be relevant, even if it is true for some particular piece of hardware.

i doubt they rely on torque alone to say if something has been tampered with - i bet replacing a few units far outweighs the cost of knowing valid torque ranges for a screw in cheap plastic.
 

Modelworks

Lifer
Feb 22, 2007
16,240
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RE: screw torque, maybe what modelworks wrote is true, or maybe it's just crazyiness. I don't want to offend but to me it is crazy. It''s very common for equipment to not have the same torque on all screws, some even break studs due to excessive torque.

Do you think that the tools that assemble parts on assembly lines just have some arbitrary setting for 'tight enough' ?They have very specific torque settings for every screw they tighten.

I always take apart equipment and have never had an issue about torque, and consider it a crazy delusion that any manufacturer will measure it. 100% of the time I have taken things apart if it had failed, and never had a warranty refusal, BUT, I do try to leave no traces, take this for what it's worth.

So because you have taken apart something and not had a manufacturer refuse to honor the warranty that means that nobody checks ? When you do repairs day after day on the same models you know what is the norm for that item. Screws in the wrong places, loose screws, tape pulled loose , even fingerprints on heat sinks and rf shielding are used to spot tampering.

Yes, taking it apart is a risk, but torque on screws? Sorry but that is more geek thought and idealism than truth, I call you on that and call bullshit. I've taken apart far far too many things with never ever any repercussions for that to be relevant, even if it is true for some particular piece of hardware.

I managed one of the largest warranty repair centers in the southern United States for several years our clients included, RCA, GE, Sharp, Panasonic, JVC, Philips. Did we check torque on every thing that came in , no of course not, but we did check on things that were high end items or products that had a higher than usual failure rate. One of the main reasons to check for tampering by the consumer isn't to void their warranty but to better understand the reason for failure. If you as a consumer open a failed item, replace a blown fuse then your replacing that fuse causes another part to fail we have no way of knowing what the original fault was without some way of detecting the tampering. It makes determining design problems harder because now we have sets with just a blown fuse and one part blown with a set that has a blown fuse and multiple parts blown. Is it the first part failing or the second ?

On most items we didn't care about the tampering, but on expensive to replace items we had to check .
 

mindless1

Diamond Member
Aug 11, 2001
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Do you think that the tools that assemble parts on assembly lines just have some arbitrary setting for 'tight enough' ?They have very specific torque settings for every screw they tighten.

Agreed, most modern assembly lines have this.

So because you have taken apart something and not had a manufacturer refuse to honor the warranty that means that nobody checks ?

Whether they didn't check, or didn't use the information to void the warranty, either way the result is the same.

When you do repairs day after day on the same models you know what is the norm for that item. Screws in the wrong places, loose screws, tape pulled loose , even fingerprints on heat sinks and rf shielding are used to spot tampering.

I agree with this, except that quite often brand new, never opened items already have screws torqued differently and loose tape. Further, torque isn't quite an exact science when dealing with new plastic vs aged plastic that has gone through a few heating/cooling cycles.

I managed one of the largest warranty repair centers in the southern United States for several years our clients included, RCA, GE, Sharp, Panasonic, JVC, Philips. Did we check torque on every thing that came in , no of course not, but we did check on things that were high end items or products that had a higher than usual failure rate. One of the main reasons to check for tampering by the consumer isn't to void their warranty but to better understand the reason for failure. If you as a consumer open a failed item, replace a blown fuse then your replacing that fuse causes another part to fail we have no way of knowing what the original fault was without some way of detecting the tampering. It makes determining design problems harder because now we have sets with just a blown fuse and one part blown with a set that has a blown fuse and multiple parts blown. Is it the first part failing or the second ?

(Most) People don't open a properly working product, so while it is true that someone might have altered a product, odds are very low that they both did, and did it in a way that is not visible. Knowing that screw torque is different doesn't do anything to indicate what an original vs cascade fault was. It could just as easily indicate there was a fault with the screw driver used during assembly.

I agree that it is possible and useful to detect whether someone has fiddled around inside a failed product, but not that it is reasonable to assume a warranty will be denied based on a screw torque test.


On most items we didn't care about the tampering, but on expensive to replace items we had to check .

Many warranties do not claim opening the product voids the warranty, even if there is text such as "no user serviceable parts inside". If we try to assume nothing can be opened, where does it end? Can we not even open our car hood or have a garage replace the air filter when it's dirty for fear the transmission warranty is voided? Granted it's not quite the same, but there is a difference between observing something has changed and attributing it to a failure mode.

In the end, it is not reasonable to assume a product sent for repair will have the warranty voided based on screw torque until there is sufficient evidence that the particular product is being checked for that, while there is quite a lot of evidence that product warranties weren't voided after someone opened the case unless they did more than just that.
 
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