Can I Cancel At Staples

[Clocker]

I ordered the HP LAPPY it hasnt been delivered can i cancel ibought with AMEX

Clocker

 

[fatbaby]

call

 

[HappyPuppy]

Yep, you sure can.

 

[Angrymarshmello]

There's a 1-800 number on the receipt - as long as you call it and it hasn't been delivered to a courier you can have it canceled. OR, you can come into the store and we can call the Help Desk and have it canceled that way.

 

[bmacd]

Originally posted by: HappyPuppy
Yep, you sure can.

-=bmacd=-

 

[Clocker]

I called them guys and they told me they were goign to charge me a 15% restocking fee. Holy Moly.

Ouch
Clocker

Any suggestions????

 

[hollowman]

Originally posted by: Clocker
I called them guys and they told me they were goign to charge me a 15% restocking fee. Holy Moly.

Ouch
Clocker

Any suggestions????

i don't think they should charge 15% because it was never opened.

 

[AnyMal]

Originally posted by: hollowman

Originally posted by: Clocker
I called them guys and they told me they were goign to charge me a 15% restocking fee. Holy Moly.

Ouch
Clocker

Any suggestions????

i don't think they should charge 15% because it was never opened.

...and it was never delivered. I don't see how they charge restocking fee on something that havn't left the stock either. I would suggest talking to a CS Manager instead of the phone rep, also threaten to dispute charges with Amex, that should get they're attention.

 

[freebee]

You will be charged a 15% restocking fee, since it is a custom configured computer....basically like any custom ordered furniture or chairs...it can not be resold to another party. Therefore Staples takes a loss for it. This is then charged to the customer as a restocking fee.