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Calling up your Video Card vendor....

S

shinzwei

Banned
Just out of curiousity how many of you had called up your video card vendors and the person who picked up the phone could barely speak a word of english? I called up Leadtek which was based in California to check on the status of my video card that I had sent in for repair. Of the 2 minutes we were talking on the phone I could only make out " 2-3 days ". Which meant that I should be getting my new/repaired card in 2-3 days. I think I was speaking with a korean guy but I'm not sure. I'm asian oriented myself (Vietnamese) but I speak very good english. Anyone else out there have ever experienced this?
 
BFG and eVGA are both American companies. I've called eVGA a few times for step-up, COD2, and so on... and have always taked with a "native" english speaking rep.
 
working in the shop, HP, Dell, SBC, Comcast, Gateway all have outsourced tech help. I hate it. We always use online chat now because you can understand people better, but even then there are quite a few mistakes. HP is the worst, as the people on the chat will give you different answers/solutions to your problems than people on the phone will, not to mention their BIOS flashing utility is "proprietary software"
 
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