Calling all Citrix Guru's

[ITJunkie]

Hi All,

I'm having problems with users who use IE 6 or 7 launching apps in Citrix Presentation Server. I don't have access to the Citrix side of things but I believe they are using version 4.5.
Here's what happens:
We can login to the web interface but when we try to launch an app, it just hangs there before going to a "page timeout" error. The only way we can get apps to launch is if we go to Tools -> Internet Options in IE and clear cookies, forms, etc. before attempting to launch an app. Then everything works.
Anyone ever seen this or have any solutions to this? The people on the Citrix side are stumped...
To add to the confusion, they are moving everything from an older version of Citrix that worked just fine for us...IE 6 or 7 didn't matter. We could access everything. Are there added ports that need to be allowed through in the new version?

Any ideas, help would be greatly appreciated.

TIA,

~Bill

 

[deaner]

I am by no means a guru, but Wow! I have not seen such difficulties like this before. I take it this is Portal access? If so, what Xen App Web plugin are the clients using, vs the host Xen?

I installed Xen App Plugin for hosted Apps, 11.0 for a client recently. They VPN to our host servers, but also have another provider hosting different apps through a portal based environment. We had 10.0 installed on the client machines, as in our environment and everything was fine. Yet with the portal acccess, conflict existed as the other host ran 11.0 and the client could not print. Once we upgraded their Xen App to 11.0, they then had compatibility for both environments. point being, version is sometimes an issue.

On a personal level, accessing through the web portal on my GF laptop, i encountered your "time out" error. I simply deleted the Xen app web plugin, downloaded again and everything was fine. It can be quirky sometimes.

 

[Scarpozzi]

Clearing cookies fixes the problem? Perhaps the browser is trying to use an old cookie that's stored and the server isn't handling the error properly. I know that there were some SSL issues on some of my proxy servers from IE6 to IE7 that had to be addressed. If you'd doing SSL, that could potentially be part of the problem. Make sure you don't have any errors in your browser when connecting to the server. Aside from that, I don't have much else to offer...I've not tangled with Citrix in about 8 years due Microsoft licensing making it so expensive....I work for da gubment, we don't have that kind of money.


To troubleshoot port stuff on windows, I usually will go out and grab a copy of TCPview: http://technet.microsoft.com/e...nternals/bb897437.aspx

It's kind of like netstat in linux, only realtime...so you have to keep the window open when you're opening new connections to catch what ports its using. Chances are, it's doing unprivilaged tcp ports so it shouldn't matter.