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CASE_ID_NUM:
MESSAGE:
********************** The message for you follows ************************
Hello Steve,
It was my pleasure to work with you on your Microsoft Broadband networking issue with case number. I hope that you were delighted with the service provided to you. In this message I am providing a summary of the key points for your records.
Our goal is to make sure you are Very Satisfied with Microsoft Product Support Services. If you are not satisfied with all aspects of this case, please let us know as soon as possible.
Based on our last conversation it appears that this case was closed resolved. If you need further help on this issue please feel free to call Microsoft at (800) 936-3900 and cite the Service Request number (SRX) that is listed below.
Thank you for choosing Microsoft.
Summary of Key Points:
Case was created concerning the following issue:
Action: enabled WEP
Result: unable to connect to the base station
Cause: WEP was not enabled on the wireless cards
Resolution: enter the WEP key on the wireless cards
The article(s) below are the steps I took to troubleshoot your issue. For future reference print them for your records. If you want to search our online Knowledge Base for a resolution to any other support question or find out more information on other Microsoft support options, visit our support Web site at
http://support.microsoft.com.
RELATED KNOWLEDGE BASE ARTICLES:
810964.KB.EN-US MSBBN: How to Manually Configure Your Base Station With Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;810964&SD=MSKB&
810953.KB.EN-US MSBBN: How to Install the MN110, MN120, MN130, MN510, and MN520 Network
http://support.microsoft.com/default.aspx?scid=kb;en-us;810953&SD=MSKB&
IF YOU NEED TO CONTACT MICROSOFT REGARDING THIS CASE:
Please 'Forward' a response to this e-mail message to
COMPMAIL@MICROSOFT.COM as noted in the header of this e-mail message. IF YOU HAVE GENERAL FEEDBACK REGARDING YOUR OVERALL SUPPORT EXPERIENCE:
Delighting our customer is our top priority. We welcome your comments and suggestions about how we can improve the support we provide you. Please e-mail us at
Managers@Microsoft.com: <mailto:managers@microsoft.com?subject=MSBBN_Feedback v-2alexg>. Thank you.
Microsoft is committed to ensuring that all of our users are protected from the latest viruses and attacks. Please visit
http://windowsupdate.microsoft.com to update your machine with the latest security fixes and software updates.
Sincerely,
Alex v-2alexg
Microsoft Broadband Networking
