Originally posted by: Viper GTS
Anybody who has ever worked for a phone company (or who is smarter than the average Californian) will realize why things are the way they are.
ETF fees - Nobody likes them, but how else do you expect the cellular carrier to recoup the costs of the phone if you cancel?
Cancellation period - Most carriers are at least two weeks, sometimes 30 days depending on circumstances. If you can't figure out in two weeks that you don't want service you're an idiot. 14 days should be sufficient for no obligation cancel, though you should obviously still be accountable for usage & prorated charges for the time you used it. You'd be amazed how many people get a phone, rack up a few hundred minutes of usage, download a few ringtones, etc. then decide they don't want it. What? I have to pay for my usage?
Recovery fees - If they're recovery fees for services mandated by the government they should be included with taxes & other regulatory fees. WLNP is an excellent example of this. Costly, inefficient, and mandated by the Feds.
Everyone seems certain the cell phone companies are out to screw them, they really aren't. If the consumer does their job (reads their contract, follows the terms, pays their bills, etc.) the providers generally will be fine.
Before anyone asks, yes I do work for T-mobile (evening job). I am also a T-mobile customer, and have been long prior to my working for them. I have four lines of service & spend nearly $150 a month on wireless service. Other than the normal limitations of cellular technology I haven't had any difficulty.
I know quite a bit about T-Mobile's policies, & they are VERY customer friendly. Far more so than I would have made them if I were a provider. If you try to abuse that, however, you won't get far.
Viper GTS
