The past couple months in my area I've noticed my internet speeds are a little slow. I'm supposed to have a 6Mb connection but my average bandwidth test usually comes out to around 1Mb.
My bandwidth speeds on these tests used to average more like 4mb. Anyway, I called the cable company and tehy ran a signal strength test and told me that they were recieving a weak signal from my modem and would send someone out.
WOW Comes out, my brother is home and I am at work... My brother isnt well versed in computers or networking... The guy apparently is out there for less tahn 5 minutes I am told. He tell my brother that we are having thise problem because of our router! This of course upsets me because I have had this router for years with no problems and have had great speeds in teh past with this company while using this router! They did apparently look at the modem and run some speed tests and said it was OK... I wish I was there at the time.
I was of course not satisfied with what they told my brother, so again I called WOW... They run their test from their end again and tell me that they are showing signal power of 32.8 from my modem and I should be getting 40-60...
"Hmmm, you have a weak signal, you must be loosing a lot of packets and be experiencing slow speeds at times...." This is what they told me over the phone... I was like no kidding!
There are times I've run tests and have gotten as low as 150Kbs speeds... There was one time I had 3100Mb on the tests...Much more acceptable...
Oh, forgot to mention I humored them on the phone and plugged my computer directly into the modem with no change in speed. I have noticed that while playing some online games that there are times when the speed is OK but there are times where I lag so bad it seems like I'm on dial up! Usually download speeds on files do not ever exceed 150kbs... At work we have cable internet and I am alsways seeing speeds 300kbs and higher. Same ISP and same plan.
Ok, so this issue has been going on for a little while, I know that at least up until March I was achieving excellent speeds. So what could the issue(s) be?
My thoughts from talking to the person over the phone is that the signal coming/leaving my house is weak. So I'm guessing it's either the modem, the coax line, the splitter or some kind of interferrance. Any other Ideas? They will be coming back out in a few days.
Cliffs:
- Internet speeds slower than they should be
- Problem blamed on my router
- Call to ISP tells me taht signal strength is 32.8 and should be 40-60
- Low signal strength results in loss of packets
- Cable company coming abck out in a few days
- Any suggestions of otehr issues? I suspect line, modem, splitter or interferrance
My bandwidth speeds on these tests used to average more like 4mb. Anyway, I called the cable company and tehy ran a signal strength test and told me that they were recieving a weak signal from my modem and would send someone out.
WOW Comes out, my brother is home and I am at work... My brother isnt well versed in computers or networking... The guy apparently is out there for less tahn 5 minutes I am told. He tell my brother that we are having thise problem because of our router! This of course upsets me because I have had this router for years with no problems and have had great speeds in teh past with this company while using this router! They did apparently look at the modem and run some speed tests and said it was OK... I wish I was there at the time.
I was of course not satisfied with what they told my brother, so again I called WOW... They run their test from their end again and tell me that they are showing signal power of 32.8 from my modem and I should be getting 40-60...
"Hmmm, you have a weak signal, you must be loosing a lot of packets and be experiencing slow speeds at times...." This is what they told me over the phone... I was like no kidding!
There are times I've run tests and have gotten as low as 150Kbs speeds... There was one time I had 3100Mb on the tests...Much more acceptable...
Oh, forgot to mention I humored them on the phone and plugged my computer directly into the modem with no change in speed. I have noticed that while playing some online games that there are times when the speed is OK but there are times where I lag so bad it seems like I'm on dial up! Usually download speeds on files do not ever exceed 150kbs... At work we have cable internet and I am alsways seeing speeds 300kbs and higher. Same ISP and same plan.
Ok, so this issue has been going on for a little while, I know that at least up until March I was achieving excellent speeds. So what could the issue(s) be?
My thoughts from talking to the person over the phone is that the signal coming/leaving my house is weak. So I'm guessing it's either the modem, the coax line, the splitter or some kind of interferrance. Any other Ideas? They will be coming back out in a few days.
Cliffs:
- Internet speeds slower than they should be
- Problem blamed on my router
- Call to ISP tells me taht signal strength is 32.8 and should be 40-60
- Low signal strength results in loss of packets
- Cable company coming abck out in a few days
- Any suggestions of otehr issues? I suspect line, modem, splitter or interferrance
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