Cable internet randomly cuts out for minutes and hours at a time

[miri]

The connection light blinks when it is out and stays solid when it is on.

Im using a old 3com sharkfin modem.

Is the modem bad or is this normal for cable connections to shut off and on?

 

[nsafreak]

Either something is wrong with the modem or something is wrong with the cable coming into the modem. How many splitters are before the modem? Does the cable TV reception look good?

Btw wrong forum.

 

[Eli]

Sounds like a job for...

YOUR ISP!

Call them.

 

[miri]

Originally posted by: Eli
Sounds like a job for...

YOUR ISP!

Call them.

I did, last time they came out, the cable modem worked fine when the tech got here. They are coming out again, I told them I want a new modem.

 

[miri]

Originally posted by: nsafreak
Either something is wrong with the modem or something is wrong with the cable coming into the modem. How many splitters are before the modem? Does the cable TV reception look good?

Btw wrong forum.

Cable TV looks fine, no splitters before the modem.

 

[nsafreak]

Yeah I would probably say new modem time. The Motorolas are highly recommended.

 

[Muadib]

Originally posted by: nsafreak
Yeah I would probably say new modem time. The Motorolas are highly recommended.

Yeah, but you don't have the choice, you have to take what they give you.

 

[Sphexi]

Find out how to login to the modem diagnostic page and see what errors are being reported. Also, go over to www.broadbandreports.com and find the forum for your ISP, there's usually people there who can help.

 

[brxndxn]

sounds like you have Cox Communications..

 

[h8red]

when they get out there, have them check the line strength. I had similar problems and then they ran a dedicated line to my modem and has taken care of the problem.

 

[iamme]

did you try upgrading the firmware/driver of your cable modem (and router, if you're using one)?

 

[farmercal]

sounds like you have Cox Communications..

I have Cox Communications and it has never been down for the year and a half that I have used them, except when Ivan came through and everything was down then.

 

[RedCOMET]

I had a comcast branded cable modem crap out of me after almost 4 monthes of service. The tech came out, replaced the modem with a motorola , and it worked.

 

[Crono]

Get a Surfboard

 

[miri]

Originally posted by: brxndxn
sounds like you have Cox Communications..

No, Comcast

 

[Crono]

Originally posted by: miri

Originally posted by: brxndxn
sounds like you have Cox Communications..

No, Comcast

Sounds like Comcast sucks w/reliability, I have a lot of friends who lose conenction from time to time. I have Optimum Online from Cablevision and can't remember losing connection ever for the past 4 years. Same with Roadrunner, which I had for a year before that.

 

[Blieb]

miri, get them to check the local repeater signal ... and check if your neighbors have same problem

 

[dmcowen674]

Originally posted by: miri
The connection light blinks when it is out and stays solid when it is on.

Im using a old 3com sharkfin modem.

Is the modem bad or is this normal for cable connections to shut off and on?

Tis why I dumped cable and got DSL here. Rock solid even during Katrina.

 

[darkswordsman17]

Originally posted by: RedCOMET
I had a comcast branded cable modem crap out of me after almost 4 monthes of service. The tech came out, replaced the modem with a motorola , and it worked.

Wow, you actually had it crap out of you? That musta hurt.