Snoogins13
Junior Member
My cable connection seems to be dropping at random intervals although only for a few seconds. It's a motorola SB5100 that I just received from Comcast along with their "lightning fast" internet service. What good is lightning if you can't harness it's power. Anyway, My machine is a fresh install with the most up-to-date version of XP, Spybot, MacAffee, and Zonealarm. I have only been online for about a week but have been experiencing this since day one.
It usually drops (as in one or up to three lights on the modem turn off) when I'm accessing the internet through firefox or internet explorer. It reconnects (all lights are back up solid, activity light flashing) within seconds, although sometimes I have to reboot my machine to get online. Firefox displays at the bottom, resolving host at comcast......... or something like that. Internet explorer detects proxy settings for a while, then says page cannot be displayed. I can't understand why it's random though. sometimes I can surf for an hour, going in and out of firefox or internet explorer without any problems. It almost seems like a problem with the modem or Comcast but they say all is normal. I had a tech come out to investigate and he couldn't find anything because it didn't act up in the 20 minutes he was here. All settings appeared normal on my end and on theirs.
I don't know what other information can be useful in this post but will gladly provide anyone with more details if they can help me resolve this issue.
The questions I have are:
Is it a possible software or virus issue?
Did Comcast just give me a crappy modem?
Why are my problems so sporadic when I'm trying the same things over and over?
I've gone to http://192.168.100.1/ to examine my cable modem settings etc. and they are all normal except when it's kicking off (lights are coming on and off).
Thanks in advance for any advice or answers! I have to get this fixed before EQ2 comes out =P
It usually drops (as in one or up to three lights on the modem turn off) when I'm accessing the internet through firefox or internet explorer. It reconnects (all lights are back up solid, activity light flashing) within seconds, although sometimes I have to reboot my machine to get online. Firefox displays at the bottom, resolving host at comcast......... or something like that. Internet explorer detects proxy settings for a while, then says page cannot be displayed. I can't understand why it's random though. sometimes I can surf for an hour, going in and out of firefox or internet explorer without any problems. It almost seems like a problem with the modem or Comcast but they say all is normal. I had a tech come out to investigate and he couldn't find anything because it didn't act up in the 20 minutes he was here. All settings appeared normal on my end and on theirs.
I don't know what other information can be useful in this post but will gladly provide anyone with more details if they can help me resolve this issue.
The questions I have are:
Is it a possible software or virus issue?
Did Comcast just give me a crappy modem?
Why are my problems so sporadic when I'm trying the same things over and over?
I've gone to http://192.168.100.1/ to examine my cable modem settings etc. and they are all normal except when it's kicking off (lights are coming on and off).
Thanks in advance for any advice or answers! I have to get this fixed before EQ2 comes out =P
