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C++ runtime problems.. ugg

L

leapingfrog0

Senior member
I'm trying to fix a friend's computer with no luck... He wants to install Presto! Page Manager on his computer. He got it installed but is getting "C++ runtime error - abnormal program termination" in the program's EXE file when he opens the program.

I've installed two versions of the software - one that came with a UMAX scanner and one that came with an EPSON scanner. Both of them return the same errors.

I wasn't able to get the exact specs on the machine, but it's running WIN98, 160MB RAM, 6GB HD, and I'm not sure what processor speed.

I personally think it's a problem with Windows 98, so I was going to install win98 on top of itself, but when I loaded the setup from CD while booting it said the setup could not continue because the hard drive is compressed, which it is not. However, I was able to get setup to run by typing setup at the D: prompt, but it ran exxxtreeemlly slow (even during scan disk). "Preparing setup" took forever just to get to 100%, and when it finally did it didn't bring up the next screen. This is pretty odd because the system runs fairly well in win98 (but it did get low on system resources a couple of times).

Well, I'm stumped... what do you think?

Thanks,
Andrew
 
In a situation as yours I would try to isolate things.. seing that your friends drive is only 6GB it has a few miles on it, I would first find another drive that works (assuming you can get one) and hook it up and try to install win98 on it attached to his system. if the problem persitists you move on to the next component in question.

In my experience (IM a VIA AMD user and a ATI user so believe me i know all about stuff not working) isolating individual entites and checking them is way more accurate (although labor intensive) than trying the brute-force brain storming.

If I were to guess that something is up with the HDD... anyhting more is pure spectualtion.


GL

 
Well, after his computer started receiving illegal operations in explorer.exe on every boot and the C++ runtime errors I decided enough was enough. I formatted the whole HD and started over. It works like a charm now...

Thanks for the suggestion Slappy.
 
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