Buying LCD Monitors Online

[n0e5cape]

I'm thinking about buying an NEC 1760V online from newegg but I'm scared that the monitor will get damaged (s I've heard that they are quite fragile) or will contain dead pixels. It says on newegg that they will only replace or refund the monitor if it has 8 or more dead pixels, but I think that even one is unacceptable. Has anyone had any experience buying LCD monitors online? Is it very likely that I will receive a damaged monitor or one that has dead pixels?

Any insight is appreciated.

Thanks!

 

[NTB]

I've ordered 2 LCDs and 1 CRT online (all through Dell, rather than newegg), and never had a problem with damage or dead pixels. The LCDs are usually packaged very well - lots of styrofoam, and packed pretty tight so that they can't move within the package. You should be OK. Besides, don't FedEx and UPS have insurance for this kind of thing if it is damaged?

Nate

 

[Gunbuster]

I dont have good luck with getting perfect panels on the first try but dell has picked up shipping for replacements the two times I have ordered from them

(of course I think part of it is the indian robot CSR's have no idea what a dead pixel is)

 

[fredtam]

Originally posted by: n0e5cape
I'm thinking about buying an NEC 1760V online from newegg but I'm scared that the monitor will get damaged (s I've heard that they are quite fragile) or will contain dead pixels. It says on newegg that they will only replace or refund the monitor if it has 8 or more dead pixels, but I think that even one is unacceptable. Has anyone had any experience buying LCD monitors online? Is it very likely that I will receive a damaged monitor or one that has dead pixels?

Any insight is appreciated.

Thanks!

This is NECs policy. Even if you bought it from Best Buy and returned it for dead pixels you would at the very least have to pay a restocking fee because there is nothing wrong with the monitor. Unless of course
you run into the clerk that doesn't know anything about it. You can read NECs policy here if you select white papers. Usually any vendor will replace it if the dead pixels are obvious(two or three close together/certain colors). Odds are you will not have any dead pixels but the companies have to cover themselves. If they had to throw away every monitor with a dead pixel or two the cost would be even higher than it is today. Shipping by an online vendor is not going to cause dead pixels (they get shipped to Best Buy). If you read the reviews at Newegg you will find very few people have recieved a monitor with 1 dead pixel much less 8. If you are really that concerned go to Best Buy or whoever and have them hook the monitor up and check it out before you leave the store. I would however suggest you save your money and order from Newegg.

 

[n0e5cape]

Thanks for all your replies guys!

I plan to order for newegg since the price there is the lowest that I have been able to find.

 

[Auric]

I wonder why Dell does not make a deal with suppliers to only ship flawless panels for use with their systems? I am sure they are concious that it would be quite a customer dissapointment to receive a swanky new Dell with a craptastic LCD, not to mention the cost of replacement under a generous customer service policy. Maybe they do and it is only the parts dept that dips into the common supply. Or maybe it would be too expensive. Or maybe no supplier has wanted to risk their rep with further sorting to make a buck (hard to believe).