My parents want to switch plans because their current one is absolutely horrible (service, price, everything). I live in the bay area and i remember hearing that you can pretty much get any phone you want from Chinatown for free as long as you pay for a plan. I have several questions about that... first of all, what are the pro's and con's in terms of service and things like that? Does buying from Chinatown mean you don't get customer support or does it just mean you get the service but the phone is free (in other words a hot deal). Second, the type of plan my parents are looking for. We need at least 3 phones, and 400+ shared daytime/doesn't really matter how many nighttime/off peak minutes. Is chinatown still the best place to get a deal for this type of plan or am I better off going to my local T-Mobile shop, or buying phones off amazon