Their warranty policy is superb. Twice now, I've had the left click of a mouse malfunction. Both times, Logitech sent over a replacement without any hassle. I just chatted with their support and then gave them my address. The first time was a wireless mouse bundled with a keyword. Now I just received a brand new G500 mouse as a replacement without needing to send in my old mouse. I'm starting to think that many users scam Logitech for free gear because of how easy it's to get them to send you a new replacement.