Mod's I understand if you lock this, but I think people should know this.
Buy.com's shipping policy for UPS ground is hard to find, and while contractually not enforceable, the one they use nevertheless. 99 out of 100 times you will get your stuff on time if it's not backordered from Buy.com, and I have always felt good about them until now.
If UPS loses an item, however, as they did mine... look out. Buy.com's policy is that you must wait 13 BUSINESS days before you can "file a claim", which starts the inquiry into where your item is. After that, you should expect several more days before they "find" it. If you want to cancel at that point, expect up to 15 more business days for Buy.com to process. UPS lost a shipment of mine on Feb. 28, and Buy.com has informed me that it will be mid-April before my account gets credited. While lost items may be a rare occurrence, the incredibly rude and inflexible treatment I received has assured that Buy.com will never get my business. So, here's a heads up of what you may be in for if UPS ever loses an item of yours that you purchased through Buy.com.
Buy.com's shipping policy for UPS ground is hard to find, and while contractually not enforceable, the one they use nevertheless. 99 out of 100 times you will get your stuff on time if it's not backordered from Buy.com, and I have always felt good about them until now.
If UPS loses an item, however, as they did mine... look out. Buy.com's policy is that you must wait 13 BUSINESS days before you can "file a claim", which starts the inquiry into where your item is. After that, you should expect several more days before they "find" it. If you want to cancel at that point, expect up to 15 more business days for Buy.com to process. UPS lost a shipment of mine on Feb. 28, and Buy.com has informed me that it will be mid-April before my account gets credited. While lost items may be a rare occurrence, the incredibly rude and inflexible treatment I received has assured that Buy.com will never get my business. So, here's a heads up of what you may be in for if UPS ever loses an item of yours that you purchased through Buy.com.