BUsiness on the internet should mirror B&M business in the real world.
scenario: You are checking out at Wal Mart counter, you are buying an item that is advertised as having 30% discount.
The scanner somehow showed that the item is 60% off ! The receipt was printed and you paid the amount shown on the receipt (60% off).
You went home, opened & used the products.
4 days later Wal mart sent you a letter saying the scanner was wrong and it was clearly written on the advertisiment board as 30%.
Wal mart wants your written permission to charge the differences to your credit card or you have to return back the item to the store.
verdict: ???
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BUy.com has been kind to its customers this i cannot deny. It was UBID's computer mistakes that let the deal went through.
If BUy.com insists, at least they should issue a fully paid UPS call tag to come pick up the goods back.
I can send them back the book that i ordered but i already broken the seal on CD that comes with the book. I doubt that they can resell the merchandise anyways.
Well, I do not mind giving back the products that i purchased but i am not going to lose my own money to box/package the goods and pay for UPS shipping/insurance charges just because of UBID's SYSTEM GLITCH.
scenario: You are checking out at Wal Mart counter, you are buying an item that is advertised as having 30% discount.
The scanner somehow showed that the item is 60% off ! The receipt was printed and you paid the amount shown on the receipt (60% off).
You went home, opened & used the products.
4 days later Wal mart sent you a letter saying the scanner was wrong and it was clearly written on the advertisiment board as 30%.
Wal mart wants your written permission to charge the differences to your credit card or you have to return back the item to the store.
verdict: ???
================================================
BUy.com has been kind to its customers this i cannot deny. It was UBID's computer mistakes that let the deal went through.
If BUy.com insists, at least they should issue a fully paid UPS call tag to come pick up the goods back.
I can send them back the book that i ordered but i already broken the seal on CD that comes with the book. I doubt that they can resell the merchandise anyways.
Well, I do not mind giving back the products that i purchased but i am not going to lose my own money to box/package the goods and pay for UPS shipping/insurance charges just because of UBID's SYSTEM GLITCH.
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