I got a unnamed product from an unnamed company (lets just say its worth about $700) a month ago for a thirty day review sample. I was told to return the item using the enclosed Fedex shipping label after thirty days. Turns out I realized after 30 days that no shipping label is included. I sent an e-mail to my contact at the company, but two days later and I still have not gotten a response. If she doesn't respond, do I get to keep it? Am I still legally responsible to send it back to whatever address I can find on the companies website?
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Business Question
- Thread starter SLCentral
- Start date
Ship it back. I did the review thing for several years when I was working with VIAHardware/Sudhian. If you don't send it back, don't expect them to send you anything EVER again. It's a courtesy really. Some companies let you keep samples, some do not. That's that.
Two days isn't sufficient time to wait for a PR person to respond. They could easily be off somewhere at a conference or show or something. Also, some PR people often move around companies a lot. I knew a guy that when I met him he was working for Tyan, and then like 3 years later he was at Corsair after having worked for Shuttle, Asus, and another company I forget.
Two days isn't sufficient time to wait for a PR person to respond. They could easily be off somewhere at a conference or show or something. Also, some PR people often move around companies a lot. I knew a guy that when I met him he was working for Tyan, and then like 3 years later he was at Corsair after having worked for Shuttle, Asus, and another company I forget.
It's actually been a week now, with still no answer. Havn't gotten any luck leaving messages either.
The point is that I have no way TO ship it back. I don't know where I'm supposed to ship it to (as the PR firm is a company outside of the manufacturer's company) and she won't respond to my e-mails or voicemail messages. I'm at a deadend here.
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