Ok i am starting to get really angry.. I have gone thru endless CD's trying to get this thing to spit out a full burn good copy. I was reading up on it and found out DMA had to be enabled, b4 that time I had not enabled it. I thought it would fix the problem so I tried to burn after i enabled DMA and restarted. SAME DEAL! when I try to burn at 12X I keep getting a buffer underrun message. I have not even tried lower speeds.. what's the point? it's designed to work at 12X right? I am using Verbatim and Kodak Ultima CD's. neither will burn successfully and both support 12X writing. I think there is a new firmware out for it but I cannot find any info on it or where I can get it. Do you actually think the new firmware would make it possible for me to burn CD's? Also I am using the bundled software "Prassi Primo CD plus" just because it is sold with the product and most likely should work with it. I really need some help this is very frustrating, I have faith in U guys! someone help please!!