- Apr 11, 2001
- 6,225
- 686
- 136
I travelled to Columbus Ohio for work, and had booked everything including my car via Expedia. Upon arriving late I went to get my car from budget and was told there would be a new fuel charge on the vehicle costing me $46 bucks. After a bit of me going back and forth and being told the other car places were closed as this was very late when I got in, except for people already having reservations, I reluctantly paid the fee, with the intent of sorting it out more when I returned the car. Flash forward a few days later where Im running late, and concerned about missing my flight. I wasnt able to escalate the charge dispute with the management there, and while annoying I would have to take it as a loss. The last thing I wanted to do was miss my flight. I had asked the person checking the car in if there was anything else needed, or any more surprising charges. She said, not at all, youre all done.
Last night I received a letter from them explaining to me that upon closer inspection they found a stain in the backseat and I would be charged a $75 cleaning fee. I checked my credit card, and sure enough there was a charge from Budget. Today I called them, and explained to them that I had an all clear and was told directly that there wouldnt be any charges. I also was confused why it took them two weeks to decide there was an issue and charge me. I was explained after being on hold for some time that they were in their rights to charge the fee, and would be pursuing it. I explained to them that not only would I dispute the charge with my credit card company, I would also complain to Expedia about this and the Fuel charge. I would further go out of my way to tell everyone who would listen to this about the way Budget is attempting to fraudulently charge me. Expedia has escalated this situation internally, though I doubt anything will come of it.
Cliffs
Got car from budget via Expedia
Was charged new Fuel charge, wasnt able to argue out of it
Returned car where the person taking it in say it was done, and directly said there wouldnt be any further charges.
Got letter last night with new cleaning charges
Was told they were in their rights to charge and wouldnt drop it
Now explaining to anyone wholl listen in hopes theyll never use budget and tell everyone else not to use budget.
Last night I received a letter from them explaining to me that upon closer inspection they found a stain in the backseat and I would be charged a $75 cleaning fee. I checked my credit card, and sure enough there was a charge from Budget. Today I called them, and explained to them that I had an all clear and was told directly that there wouldnt be any charges. I also was confused why it took them two weeks to decide there was an issue and charge me. I was explained after being on hold for some time that they were in their rights to charge the fee, and would be pursuing it. I explained to them that not only would I dispute the charge with my credit card company, I would also complain to Expedia about this and the Fuel charge. I would further go out of my way to tell everyone who would listen to this about the way Budget is attempting to fraudulently charge me. Expedia has escalated this situation internally, though I doubt anything will come of it.
Cliffs
Got car from budget via Expedia
Was charged new Fuel charge, wasnt able to argue out of it
Returned car where the person taking it in say it was done, and directly said there wouldnt be any further charges.
Got letter last night with new cleaning charges
Was told they were in their rights to charge and wouldnt drop it
Now explaining to anyone wholl listen in hopes theyll never use budget and tell everyone else not to use budget.
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