BSOD when installing ESO

[zylander]

Getting a blue screen when trying to install Elder Scrolls Online, image of error posted below. The install will get to 7-12% and then the computer crashes. I have never had this happen when installing anything in the past, nor do I ever get blue screens when playing games. I play Skyrim, Fallout 3, Oblivion, ect all maxed out with no issues. I recently reinstalled Oblivion and Fallout 3 and they installed just fine. I can't find anything online about blue screen when trying to install ESO, Im completely lost on this one. All drivers current, 120gb free on the HD and never any past issues with blue screens on this system. Any ideas?

 

[styrafoam]

I would run memtest and chkdisk on your machine just to see what it said, if I had to guess though I would say ram, motherboard, or corrupted hard drive.

 

[Markbnj]

Wow, that's an odd one. All I can say from the screenie is that it is a 1e stop code, so unhandled kernel exception, and the exception was an access violation (c0000005). From the first argument it looks like an attempt to reference a null pointer. Pretty damn unusual to see this from a game installation. Has it recurred during the install? Ordinarily I would suspect transient memory errors, so I agree with the recommendation to run memtest, but getting this from one game install is very odd.

 

[zylander]

Its happened 5 times or so now. Every time I try to install ESO I ail get the blue screen at 7-12%. Ill run memtest and checkdisk later today.

 

[ImpulsE69]

I am assuming this is digital right? Not sure if ESO has physical copies...corrupted download?

Even though the error doesn't really point to it, ESO could be running external applications during an installation related to network that the other games wouldn't.

Other possibilities: what's your CPU architecture? While pretty unlikely, it's not unheard of...

 

[zylander]

I am assuming this is digital right? Not sure if ESO has physical copies...corrupted download?

Even though the error doesn't really point to it, ESO could be running external applications during an installation related to network that the other games wouldn't.

Other possibilities: what's your CPU architecture? While pretty unlikely, it's not unheard of...

I bought a physical disc copy and got the blue screens with it. Then downloaded the digital copy online and got the blue screen as well. Cant be the software, there is some kind of problem with my system that just doesn't like ESO, never heard of a blue screen when installing a game.

 

[ImpulsE69]

I bought a physical disc copy and got the blue screens with it. Then downloaded the digital copy online and got the blue screen as well. Cant be the software, there is some kind of problem with my system that just doesn't like ESO, never heard of a blue screen when installing a game.

I have had that issue but it was long long ago and was related to the type of CPU I had. I would say it's highly unlikely in this case...but you never know.

 

[zylander]

System info:
Q6600
8800 GTS 512
4gb of corsair ram…i think

Ill double check all the hardware specs later when Im home. I built this so long ago I can't remember whats in it.

 

[styrafoam]

Gotta come back and post a little more, remembered why this made me think ram/motherboard. Before blizzard updated their patch system a few years ago you would see tons of posts like this on their forums every time they put out a large update. Whatever they were doing with file decompression on huge files made some people's machines bluescreen every time. It was almost always people with Dell XPS computers, but you would also see a random selection of homebuilt stuff in there too. If you are over clocked at all i would put everything back to stock, or even go all the way down to 400 on the ram.

 

[zylander]

Gotta come back and post a little more, remembered why this made me think ram/motherboard. Before blizzard updated their patch system a few years ago you would see tons of posts like this on their forums every time they put out a large update. Whatever they were doing with file decompression on huge files made some people's machines bluescreen every time. It was almost always people with Dell XPS computers, but you would also see a random selection of homebuilt stuff in there too. If you are over clocked at all i would put everything back to stock, or even go all the way down to 400 on the ram.

Havent over clocked anything on this system. The system is pretty old but Ive never had any blue screen problems with it. Once home I will do a bunch of tests and post back with what I can find.

 

[JamesV]

Is there anything strange in your Windows logs?

Been a long time since I've had a BSOD, so I'm not sure if anything gets written to those logs when it happens, but it is always worth the time to check them out.

 

[JeffMD]

Zyl, windows 7?

 

[gitano]

Can try using this http://nirsoft.net/utils/blue_screen_view.html for analize one minidump file. That files are created during the BSOD.

helped me one time to identify the hardware who was failing. blue screen its allways hardware or driver problems.

 

[zylander]

Zyl, windows 7?

Yes, Win 7 Pro x64


No unusual logs found. Ran chkdisk and found zero errors. Going to give memtest a try now.

 

[zylander]

Seems Ive found the problem. Does this call for replacing my ram? Would this actually cause blue screens when installing an application?

 

[DaveSimmons]

It could also be the motherboard --yours is probably 3-6 years old given its a q6600 and bulging caps can mean BSODs.

 

[zylander]

This setup is 4-5 years old I believe. I ran memtest a few times with different ram configurations. Tried each stick of ram in each motherboard slot. One stick would get 2 errors in each slot, the other would get 50+ in each slot.

Am currently trying to install ESO with just the stick that had 2 errors installed and it is currently at 30%. We'll see what happens but guessing Ill need to replace my ram.

 

[Markbnj]

This setup is 4-5 years old I believe. I ran memtest a few times with different ram configurations. Tried each stick of ram in each motherboard slot. One stick would get 2 errors in each slot, the other would get 50+ in each slot.

Am currently trying to install ESO with just the stick that had 2 errors installed and it is currently at 30%. We'll see what happens but guessing Ill need to replace my ram.

Not surprising. Memory problems are at the root of most BSoD errors. Glad you're having some luck tracking it down.

 

[zylander]

Well I was successfully able to install ESO with just the one stick of good ram. Then reinstalled the stick with all the errors and am now playing perfectly fine with no issues.

 

[Xed]

It won't crash unless it accesses the bad sectors. Should still rma it.

 

[styrafoam]

Well I was successfully able to install ESO with just the one stick of good ram. Then reinstalled the stick with all the errors and am now playing perfectly fine with no issues.

It would be interesting to see how the ram tested in another computer, and how another set that tests good in another comp tests in yours. Either way, cool that you got it going :thumbsup: