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BSOD over and over

D

dz3

Member
There is a customer at the shop I work, we'll call him Assface Anyway, assface bought a pc and within a day of bringing it home he was getting the BSOD (inaccessible boot device) and couldn't boot. When we asked him what he was doing when it happened, he didn't remember. When asked what he installed he didn't remember. Assface has never used a computer before and is not much help in the troubleshooting process. We told him to reinstall the OS but he didn't know how, so we told him to bring the PC into the shop and we did it for him. The OS is W2K, by the way. Assface comes by to pick up the computer and within a day calls back again with the BSOD. So, this time we decide that it may be a bad HDD, so we have him bring the PC back again and put a new HDD in and install the OS. This time we kept the PC in house for four days before returning it to him. The computer worked fine for the four days it was in the shop. Reboots, start-ups, shutdowns and idle activity for hours on end.... no problem. Assface came by to pick up the computer on Monday and by Monday afternoon he was getting the BSOD again. Once again I asked him if he installed anything and he said only Flash off some website. He also said he checked his email but didn't open any attachments.

Any ideas what is going on here? I'm 99.999% sure it's not hardware because if it were, the PC would have had a problem in the shop.

Thanks
 
Besides his monitor, nothing... as far as I know anyway. This dude is a total computer retard, he has never even used a computer in his life before this one. The guy actually brought the computer back the first day because he said he wasn't getting a picture on his display (display not purchased through my shop). When he brought the PC in and I hooked it up to one of our displays it worked fine. I still have no idea what the problem was and I really don't care.

I'm pretty good at trouble shooting PCs and have personally built well over 50 in the past year or so and none of them have given me problems like this guys. My assumption is that he is installing some virus infected software or badly coded software via the web, but he does not even know the sites he has gone to. Someone suggested to be that it may be an electrical problem in his home. Someone even told me that they know of an entire area in their town where computers BSOD due to spikes. Does this sound feasable?
 
When he brought the PC back, did you run it in the shop before doing any modifications? Was it running OK? If so, did you check for any programs he might have installed?
 
Keep in mind the BSOD occurred three separate times(no boot device). The first time I was able to boot into windows after some effort, and I noticed that he had some spyware/adware on his pc, and also some suspicious looking Pr0n sniffer. I figured it must be a boot sector virus. Other then that, I didn't look too hard... I just reformatted and reinstalled windows 2K. The second time I didn't even bother looking at the OS, I just took the HDD out and slapped a new one in. A replacement HDD is free (RMA to WD), and less of a pain then trouble shooting an OS or HDD. The third time (now) he has yet to bring the PC back but he claims the BSOD if preventing him from booting into the OS. The guy claims he did not install any apps besides something off a website. He wasn't sure what it was, but it sounded like macromedia flash to me from how he described it.
 
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